Experienced German Speaking Customer Service and Sales Advisor for a Leading Healthcare Industry Player – Full Time Permanent Opportunity with Competitive Salary and Benefits

Introduction to the Role and Company Origin Multilingual is proud to announce an exciting opportunity for a German Speaking Customer Service and Sales Advisor to join a renowned industry leader in the healthcare sector. This full-time, permanent position offers a unique chance to be part of a dynamic team that prioritizes delivering top-quality service to both existing and new clients. As a key member of the customer service team, you will play a pivotal role in ensuring customer satisfaction, resolving queries, and promoting products to a diverse clientele. Key Responsibilities and Expectations In this role, you will be responsible for handling inbound and outbound calls on a daily basis, ensuring that each customer interaction is of the highest quality. Your key responsibilities will include: Answering calls from existing and new customers in a professional and courteous manner Proactively addressing all customer queries and concerns, providing timely and effective solutions Taking orders and bookings via external and internal calls, ensuring accuracy and efficiency Managing email queries, responding promptly to customer inquiries and issues Demonstrating extensive knowledge of all product ranges, providing expert advice and recommendations to customers Facilitating calls from both B2B and B2C clients, adapting your approach to meet the unique needs of each customer segment Building rapport with customers, establishing trust and fostering long-term relationships Personal Specification and Requirements To be successful in this role, you will need to possess the following competencies and qualifications: Previous experience in a customer-facing role, preferably in a similar industry or setting (although not essential) Fluency in German, with excellent communication and interpersonal skills Self-motivation and a 'can-do' attitude, with a strong focus on delivering high-quality results Attention to detail, with the ability to multitask and prioritize tasks effectively Computer literacy, with proficiency in using various software applications and systems A passion for delivering exceptional customer service, with a customer-centric approach Shift Patterns and Salary Information We are offering three different shift patterns, each with a competitive salary and benefits package. The shift patterns are as follows: Shift 1: £25,000 per year, with a 5-week rotational shift pattern (Monday to Friday, 07:00-15:15, and Saturday, 07:30-15:45) Shift 2: £25,075 per year, with a 5-week rotational shift pattern (Monday to Friday, 07:00-15:15, and Saturday, 11:45-20:00) Shift 3: £27,350 per year, with a fixed shift pattern (Monday to Friday, 11:45-20:00, and Saturday, 08:00-16:15) You have the flexibility to apply for one, a combination, or all of the available shifts, depending on your preferences and needs. Additional Benefits and Perks In addition to a competitive salary, you will also be eligible for a range of benefits and perks, including: Contributory pension scheme of up to 6% Opportunity to buy and sell holiday Gym membership discounts Contributory hospital and health cash plan Cycle2Work scheme Eye care vouchers Free monthly nutritional and personal care products Life assurance Discounts at leading brands and retailers Career Growth Opportunities and Learning Benefits As a valued member of our team, you will have access to ongoing training and development opportunities, designed to help you grow and succeed in your role. You will be supported by a dedicated team of professionals who are passionate about delivering exceptional customer service and driving business results. Work Environment and Company Culture Our company culture is built on a foundation of respect, inclusivity, and teamwork. We believe in fostering a positive and supportive work environment, where everyone feels valued and empowered to contribute their best. As a remote worker, you will have the flexibility to work from the comfort of your own home, with the option to visit our office once a month. Conclusion and Call to Action If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we want to hear from you. This is a unique opportunity to join a leading healthcare industry player, with a competitive salary and benefits package. Don't miss out on this chance to take your career to the next level – apply now and become a part of our dynamic team! To apply, please submit your application without delay. We look forward to hearing from talented candidates like you. Apply for this job