**Experienced German-Speaking Customer Support Specialist – Remote Work Opportunity with Flexible Shift Options**

Are you a highly motivated and detail-oriented individual with excellent communication skills in German? Do you have a passion for delivering exceptional customer support and a strong desire to accelerate your career in a dynamic and innovative environment? If so, we invite you to join our team as a German-Speaking Customer Support Specialist in a remote work arrangement. **About Our Company** Our company is a leading provider of innovative solutions in the [industry/field], with a strong commitment to customer satisfaction and excellence. We pride ourselves on our state-of-the-art technology, comfortable workspaces, and a collaborative team culture that fosters growth and development. As a German-Speaking Customer Support Specialist, you will play a vital role in ensuring seamless order processing, resolving customer issues, and providing exceptional support to our partners in Germany. **Key Responsibilities** As a German-Speaking Customer Support Specialist, your key responsibilities will include: * Tracking order statuses (delivered, canceled, pending) on the CURE platform and updating records on Slack * Communicating with partners in Germany through Slack and phone calls * Following up on canceled orders, ensuring timely communication and recording any issues * Updating order statuses and taking corrective actions if issues arise * Participating in a 3-day paid training phase to get acquainted with the CURE platform and procedures * Performing additional tasks as required by our partner, maintaining proactive and professional communication **Ideal Candidate** We are seeking a highly motivated and detail-oriented individual with: * Fluency in German, with excellent communication skills * Previous customer support experience preferred * Proficiency with Slack and comfort making phone calls to German clients * Strong attention to detail, with the ability to maintain accurate records and monitor order statuses * Self-motivation and the ability to manage tasks independently **Requirements** To succeed in this role, you will need: * Reliable high-speed internet connection * A functional laptop with good quality audio/mic setup for calls * Ability to work within the schedule **Shift Options and Salary Structure** Given the flexible nature of this position, we offer various shift arrangements to accommodate different working preferences. Here's a breakdown of potential shifts and corresponding monthly salaries: * Full-Time (Single Employee, 13 hours daily, 6 days a week): + Monthly Salary: 37,180 EGP + Working Hours: Monday - Saturday, 10:00 AM - 11:00 PM * Split Shift (Two Employees): + Employee 1: 8 hours daily (e.g., 10:00 AM - 6:00 PM) + Employee 2: 5 hours daily (e.g., 6:00 PM - 11:00 PM) + Monthly Salary for Employee 1: 22,880 EGP + Monthly Salary for Employee 2: 14,300 EGP * 5-Day / 1-Day Division: + Primary Employee: 5 days a week (13 hours daily) + Monthly Salary: 30,980 EGP + Secondary Employee: 1 day a week (13 hours daily) + Monthly Salary: 6,200 EGP The final arrangement can be tailored based on each applicant's availability and preference for shift division. **Career Growth Opportunities and Learning Benefits** As a German-Speaking Customer Support Specialist, you will have the opportunity to: * Develop your skills and expertise in customer support and communication * Work with a dynamic and innovative team in a collaborative environment * Participate in ongoing training and development programs to enhance your knowledge and skills * Take on additional responsibilities and contribute to the growth and success of our company **Work Environment and Company Culture** Our remote work arrangement offers a comfortable and flexible work environment, with: * State-of-the-art technology and equipment * Collaborative team culture and open communication * Opportunities for growth and development * Flexible shift arrangements to accommodate different working preferences **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * Monthly salary based on shift arrangement * Ongoing training and development programs * Opportunities for career growth and advancement * Flexible shift arrangements to accommodate different working preferences **How to Apply** If you are a highly motivated and detail-oriented individual with excellent communication skills in German, we invite you to submit your application today. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Apply now and take the first step towards accelerating your career as a German-Speaking Customer Support Specialist in a dynamic and innovative environment. Apply for this job