Experienced German Speaking Energy Specialist - Customer Service Representative for a Dynamic and Innovative Energy Company

Introduction to arenaflex Imagine working for a company that truly values its employees and customers, where you're not just a number, but a vital part of a dynamic and innovative team. At arenaflex, we're committed to humanizing the customer service experience, and we're looking for passionate and dedicated individuals to join our mission. As a German-speaking Energy Specialist, you'll be at the forefront of our customer service operations, providing exceptional support and guidance to our customers across the UK and Europe. About the Role In this exciting and rewarding role, you'll be working in our multi-lingual EuroHub operations team, where you'll be responsible for delivering end-to-end customer service to our customers. You'll be fully trained in every aspect of the customer experience and will be provided with comprehensive training on the entire industry. As a key member of our team, you'll be expected to take full responsibility for customer queries, providing suitable solutions while keeping up with rapid change as we grow. Key Responsibilities Deliver exceptional customer service to our customers via phone and email, providing support and guidance on energy-related queries Take ownership of customer issues, resolving them in a timely and efficient manner Work collaboratively with our team to identify areas for improvement and implement solutions to enhance the customer experience Stay up-to-date with industry developments and changes, applying this knowledge to provide expert advice and guidance to our customers Contribute to the development of our customer service operations, sharing ideas and suggestions for improvement Essential Qualifications To be successful in this role, you'll need to be fluent in both English and German, with excellent written and verbal communication skills. You'll also need to be passionate about delivering exceptional customer service, with a strong focus on empathy, patience, and understanding. Additionally, you'll need to be: A strong team player, with a willingness to support and collaborate with colleagues Adaptable and flexible, with the ability to thrive in a fast-paced and dynamic environment Proactive and solution-focused, with a strong problem-solving ability Committed to sustainability and dedicated to making a positive impact on the environment Preferred Qualifications While not essential, the following qualifications and experience would be advantageous: Previous experience in a customer-facing role, preferably in the energy industry Knowledge of the energy industry, including renewable energy and sustainability Experience working in a multi-lingual environment, with fluency in additional languages A strong understanding of customer service principles and practices Skills and Competencies To succeed in this role, you'll need to possess a range of skills and competencies, including: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues Strong problem-solving and analytical skills, with the ability to resolve complex customer issues Ability to work in a fast-paced and dynamic environment, with a strong focus on adaptability and flexibility Strong attention to detail, with a focus on accuracy and quality Ability to work collaboratively as part of a team, with a strong focus on teamwork and support Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to the growth and development of our employees. As a German-speaking Energy Specialist, you'll have access to comprehensive training and development programs, designed to enhance your skills and knowledge. You'll also have opportunities to progress within the company, with a focus on career growth and advancement. Work Environment and Company Culture Our company culture is built around teamwork, inclusivity, and a passion for delivering exceptional customer service. We're a dynamic and innovative company, with a strong focus on sustainability and making a positive impact on the environment. As an employee, you'll be part of a vibrant and supportive team, with access to a range of benefits and perks, including: OE Group Share Scheme Free breakfast Cycle to work scheme EV salary sacrifice And lots more! Compensation, Perks, and Benefits We offer a competitive salary of £24,300, with a range of benefits and perks designed to support your well-being and career growth. You'll also have access to a range of training and development programs, designed to enhance your skills and knowledge. Conclusion If you're passionate about delivering exceptional customer service, with a strong focus on empathy, patience, and understanding, we want to hear from you. As a German-speaking Energy Specialist, you'll be part of a dynamic and innovative team, with opportunities for career growth and development. Apply now to join our mission to humanize the customer service experience and make a positive impact on the environment. Location: Brighton Our need: Immediate starters Hours: Full-time Language requirements: Fluent in English and German, both written and verbal Apply now to join our team and start your journey with arenaflex! Apply for this job