**Experienced Global Customer Solutions Specialist – Remote Customer Experience Management**

At arenaflex, we're committed to connecting people and uniting the world through exceptional customer experiences. As a leading global airline, we're dedicated to fostering an inclusive and diverse workforce that thrives in a dynamic environment. Our team of passionate professionals is driven by a shared mission to uplift communities and provide unparalleled service to our customers. **Job Summary:** As a Specialist in Global Customer Solutions at arenaflex, you'll play a vital role in ensuring high-profile customer issues are addressed promptly and effectively. You'll collaborate with various departments to investigate and resolve escalated incidents, communicate with stakeholders, and identify opportunities for enhancing customer experience. If you're a customer-centric professional with a passion for problem-solving and a commitment to excellence, we invite you to join our team and make a meaningful impact. **Key Responsibilities:** • Research and partner with stake-holding departments to address high-profile customer issues, ensuring timely and effective resolution. • Ensure proper documentation and representation of cases, including public statements and follow-up actions, to maintain transparency and accountability. • Conduct root cause analysis and provide actionable suggestions for addressing failures, driving continuous improvement and process enhancements. • Collaborate with external organizations to establish customer experience history for escalated incidents, fostering a deeper understanding of customer needs and preferences. • Provide leadership updates and executive-level communications on incident handling and resolution, ensuring seamless communication across departments and stakeholders. • Proactively identify opportunities to improve customer resolution processes, driving innovation and excellence in customer experience management. • Offer subject matter expertise and escalation support to team members and external contact center groups, promoting knowledge sharing and best practices. **Required Skills and Qualifications:** • Minimum two years of operational or contact center experience, with a proven track record of resolving complex customer issues. • Superior written and verbal communication skills, with the ability to interact professionally with stakeholders at all levels. • Strong problem-solving ability and decision-making skills, with a focus on analytical thinking and attention to detail. • Proven analytical skills and attention to detail, with the ability to analyze complex data and drive informed decision-making. • Proficiency in email applications and Microsoft Office products, with the ability to adapt to new technologies and systems. • Legal authorization to work in the United States without sponsorship, ensuring compliance with relevant employment laws and regulations. • Experience with highly complex cases and customer service escalations, with a focus on de-escalation techniques and conflict resolution. **Preferred Qualifications:** • Bachelor degree in English, Journalism, or related field, with a focus on communication, writing, or public relations. • Foreign language proficiency, with the ability to communicate effectively with customers and stakeholders from diverse linguistic and cultural backgrounds. • Knowledge of arenaflex policies, procedures, and initiatives, with a focus on customer experience management and operational excellence. • Experience in the airline industry, with a deep understanding of customer needs and preferences in the aviation sector. **Working Hours and Environment:** This is a remote position with flexible working hours to accommodate a dynamic and deadline-driven environment. As a remote employee, you'll have the flexibility to work from anywhere, while still being connected to our global team and stakeholders. **Benefits and Perks:** • Competitive salary ranging from $57,700 to $87,560, based on experience and skills, with opportunities for growth and advancement. • Bonus eligibility, with a focus on performance-based rewards and recognition. • Comprehensive benefits package including medical, dental, vision, life, accident, and disability insurance, ensuring your physical and mental well-being. • Parental leave and employee assistance program, supporting work-life balance and employee well-being. • Commuter benefits and flight privileges, with opportunities to explore new destinations and experiences. • Paid holidays and time off, with a focus on relaxation and rejuvenation. • 401(k) plan with employee and company contribution opportunities, ensuring long-term financial security and stability. **Why Join arenaflex:** At arenaflex, you'll be part of a dynamic team dedicated to excellence in customer service and innovation in the aviation industry. With a commitment to diversity, inclusion, and employee well-being, we offer a supportive and rewarding work environment where you can make a difference. Join our team and be part of a global community that's passionate about connecting people and uniting the world. **How to Apply:** Interested candidates should submit their resumes and cover letters through the arenaflex careers website. We value diverse experiences and encourage all qualified individuals to apply. arenaflex is an equal opportunity employer, fostering an inclusive workplace that celebrates diversity and embraces individuals from all backgrounds. Apply Job! Apply for this job