**Experienced Global Customer Solutions Specialist - United Airlines (Remote) - US**

At arenaflex, we're committed to connecting people and uniting the world through exceptional customer service and innovative solutions. As a leading global airline, arenaflex serves millions of customers with a diverse and inclusive workforce, fostering an environment where employees can thrive and contribute to the company mission of uplifting communities. **About arenaflex** arenaflex is a world-renowned airline that values diversity, equality, and inclusivity. Our organization is dedicated to providing exceptional service, fostering an environment where employees can grow and develop, and making a positive impact on the communities we serve. With a presence in hundreds of locations worldwide, arenaflex is a dynamic and inclusive workplace that celebrates diversity and embraces individuals from all backgrounds. **Job Summary** As a Specialist in Global Customer Solutions at arenaflex, you will play a crucial role in ensuring high-profile customer issues are addressed promptly and effectively. You will collaborate with various departments to investigate and resolve escalated incidents, communicate with stakeholders, and identify opportunities for enhancing customer experience. This is a remote position with flexible working hours to accommodate a dynamic and deadline-driven environment. **Key Responsibilities** * Research and partner with stake-holding departments to address high-profile customer issues, ensuring timely and effective resolution. * Ensure proper documentation and representation of cases, including public statements and follow-up actions, to maintain transparency and accountability. * Conduct root cause analysis and provide suggestions for addressing failures, identifying areas for improvement and implementing corrective actions. * Collaborate with external organizations to establish customer experience history for escalated incidents, maintaining a comprehensive understanding of customer interactions. * Provide leadership updates and executive-level communications on incident handling and resolution, ensuring alignment with company goals and objectives. * Proactively identify opportunities to improve customer resolution processes, implementing changes that enhance the customer experience and drive business growth. * Offer subject matter expertise and escalation support to team members and external contact center groups, promoting a culture of knowledge sharing and collaboration. **Required Skills and Qualifications** * Minimum two years of operational or contact center experience, with a proven track record of resolving complex customer issues. * Superior written and verbal communication skills, with the ability to interact professionally with stakeholders at all levels. * Strong problem-solving ability and decision-making skills, with a focus on analytical thinking and attention to detail. * Proven analytical skills and attention to detail, with the ability to analyze complex data and identify trends. * Proficiency in email applications and Microsoft Office products, with the ability to adapt to new technologies and systems. * Legal authorization to work in the United States without sponsorship, ensuring compliance with company policies and regulations. * Experience with highly complex cases and customer service escalations, with a focus on resolving issues in a timely and effective manner. **Preferred Qualifications** * Bachelor degree in English, Journalism, or related field, with a focus on communication, writing, and critical thinking. * Foreign language proficiency, with the ability to communicate effectively with customers and stakeholders from diverse backgrounds. * Knowledge of arenaflex policies, procedures, and initiatives, with a focus on customer service and operational excellence. * Experience in the airline industry, with a proven track record of delivering exceptional customer service and driving business growth. **Working Hours and Benefits** This is a remote position with flexible working hours to accommodate a dynamic and deadline-driven environment. arenaflex offers a comprehensive benefits package, including: * Competitive salary ranging from $57,700 to $87,560, based on experience and skills. * Bonus eligibility, with opportunities to earn additional compensation based on performance and achievement. * Comprehensive benefits package including medical, dental, vision, life, accident, and disability insurance. * Parental leave and employee assistance program, ensuring support for employees and their families. * Commuter benefits and flight privileges, with opportunities to travel and explore new destinations. * Paid holidays and time off, with a focus on work-life balance and employee well-being. * 401(k) plan with employee and company contribution opportunities, ensuring a secure financial future. **Why Join arenaflex** At arenaflex, you will be part of a dynamic team dedicated to excellence in customer service and innovation in the aviation industry. With a commitment to diversity, inclusion, and employee well-being, arenaflex offers a supportive and rewarding work environment where you can make a difference. Join our team and be part of a global organization that values diversity, equality, and inclusivity. **How to Apply** Interested candidates should submit their resumes and cover letters through the arenaflex careers website. arenaflex values diverse experiences and encourages all qualified individuals to apply. arenaflex is an equal opportunity employer, fostering an inclusive workplace that celebrates diversity and embraces individuals from all backgrounds. Apply Job! Apply for this job