Experienced Global Head of Customer Success – Strategic Leadership for Customer-Centric SaaS Environment

Welcome to blithequark At blithequark, we empower individuals and teams to build beautiful tools for their life's work, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Our mission is to provide one place for teams to get everything done, and we're passionate about helping our users save time and money. With millions of users, from individuals to large organizations, choosing blithequark for its flexibility, we're committed to delivering exceptional customer experiences that drive adoption, retention, and growth. About the Role We're looking for a customer-focused and results-oriented leader to take on the role of Global Head of Customer Success at blithequark. As a key member of our leadership team, you will report to the Global Head of Sales and lead a globally distributed, experienced team that helps our customers get the most out of their blithequark products through effective adoption and expansion. You will evangelize blithequark's vision to build the connected workspace, driving customer-centric strategies that deliver business outcomes and growth. Key Responsibilities Develop and implement strategies to align the Customer Success organization to company goals and objectives, especially pertaining to churn, retention, growth, and adoption. Manage and develop a global customer success team, balancing consistent standards of excellence while recognizing and supporting regional nuance. Build alliances across teams to improve processes and drive the company's value proposition, enhancing customer conversations and ensuring cohesive engagement. Meet regularly with enterprise customers and leaders to develop and execute tailored success strategies to drive adoption and engagement. Monitor and analyze customer health metrics to identify risks and opportunities for proactive intervention, ensuring customer health and satisfaction. Gather customer feedback to drive product improvements and advocate for customers within the company, influencing product roadmaps and development priorities. Utilize customer success management platforms and tools to streamline processes and improve efficiency, leveraging data and insights to inform customer success strategies. Essential Qualifications 10+ years of experience leading go-to-market functions within a fast-growing SaaS environment, with a focus on post-sales motions and customer success. A track record of delivering customer and business outcomes in an innovative way, with a strong understanding of customer-centric strategies and tactics. Experience managing global teams and a diverse customer base (SMB through to Enterprise; across markets and cultures), with a proven ability to balance consistency and regional nuance. A customer-centric mindset, with a passion for understanding customers' organizations, business priorities, and sources of value. Data-driven decision-making skills, with the ability to set the right performance indicators for your organization and drive data-informed strategies. Operational rigor and systems thinking across the customer lifecycle, with a focus on process improvement and efficiency. Strong leadership skills, with the ability to inspire, nurture, and hold onto top talent, and to build and develop high-performing teams. Preferred Qualifications Experience with customer success management platforms and tools, with a strong understanding of how to leverage technology to drive customer success. A background in sales or marketing, with a strong understanding of go-to-market strategies and tactics. Experience working in a fast-paced, dynamic environment, with a proven ability to adapt to changing priorities and circumstances. A strong network of contacts and relationships within the industry, with a proven ability to build and leverage relationships to drive business outcomes. A passion for innovation and experimentation, with a willingness to try new approaches and tactics to drive customer success. Skills and Competencies To be successful in this role, you will need to possess a range of skills and competencies, including: Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers, colleagues, and stakeholders. Strategic thinking and problem-solving skills, with the ability to develop and implement customer-centric strategies that drive business outcomes. Collaboration and teamwork skills, with the ability to work effectively with cross-functional teams to drive customer success. Adaptability and flexibility, with a willingness to adapt to changing priorities and circumstances. A strong customer-centric mindset, with a passion for delivering exceptional customer experiences and driving customer satisfaction. Career Growth and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their careers, with a range of opportunities for learning and professional development. As a member of our team, you will have access to: Training and development programs, designed to help you build new skills and knowledge. Mentorship and coaching, with a focus on helping you achieve your career goals. Opportunities for career advancement, with a range of roles and responsibilities available. A collaborative and supportive work environment, with a focus on teamwork and mutual respect. Work Environment and Company Culture At blithequark, we're passionate about creating a work environment that is collaborative, supportive, and inclusive. Our company culture is built around a range of values, including: A customer-centric approach, with a focus on delivering exceptional customer experiences. A commitment to innovation and experimentation, with a willingness to try new approaches and tactics. A focus on teamwork and collaboration, with a range of opportunities for cross-functional working. A passion for learning and development, with a range of opportunities for professional growth and development. A commitment to diversity and inclusion, with a focus on creating a work environment that is welcoming and inclusive to all. Compensation, Perks, and Benefits At blithequark, we offer a range of compensation, perks, and benefits, designed to recognize and reward your contributions to our team. These include: A competitive salary and bonus structure, with a focus on recognizing and rewarding your achievements. A range of benefits, including health insurance, retirement savings, and paid time off. Opportunities for professional development and growth, with a range of training and development programs available. A collaborative and supportive work environment, with a focus on teamwork and mutual respect. A range of perks and benefits, including flexible working hours, remote work options, and access to the latest technology and tools. Conclusion If you're a customer-focused and results-oriented leader, with a passion for delivering exceptional customer experiences and driving business outcomes, we want to hear from you. As a member of our team, you will have the opportunity to make a real impact on our customers and our business, and to grow and develop your career in a fast-paced and dynamic environment. So why not apply today, and join our team of talented and passionate professionals at blithequark? Apply for this job