Experienced Healthcare Customer Advisor for Special Needs Families - Remote Opportunity with arenaflex

Welcome to arenaflex: Transforming Healthcare for a Better Tomorrow At arenaflex, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location. As a leader in the healthcare industry, we are committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes. Join Our Team of Compassionate Care Advisors arenaflex's highly skilled team of Care Advisors is dedicated to serving and managing special needs for our members and their families. As a Care Advisor, you will have the opportunity to deliver an extraordinary experience to families who need an ally. You will be empowered to fast-track resolutions and serve as an ongoing resource to provide guidance and community resources during key transition times throughout the family's journey. Our Care Advisors are passionate about helping individuals and families with special needs, and we are looking for like-minded individuals to join our team. Primary Responsibilities: Provide holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs, owning end-to-end resolution of issues. Serve as an ongoing point of contact for members, primarily via the phone channel (may also use email, chat, text), delivering compassionate support to members and creating a memorable, positive experience. Create and build ongoing relationships with others, including both members and teammates. Make decisions independently and solve problems creatively and completely using sound judgment and critical thinking. Consistently follow through on commitments and frame realistic expectations for members. Plan, prioritize, organize, and complete work to meet established objectives for our families. Responsible for managing project time to ensure follow-up and outreach work is completed in a timely manner. Families served include a range of low, moderate, and high needs as determined by clinical needs, financial impacts, and/or level of escalation. Process includes outreach calls to initiate contact with members referred by executives and partners. Responsible for maintaining accurate family counts on our documentation platform. Focus on teamwork and fostering a strong team environment through activities, including mentoring and acting as a resource for colleagues. Anticipate member needs and proactively seek out external and internal resources or partners where appropriate to add unexpected value for the member. Determine appropriate referrals to other programs/services as needed with or without technology guidance. Responsible for providing high-quality member experience as reflected in post-contact surveys and member feedback. Essential Qualifications: High School Diploma / GED OR equivalent work experience 1+ years of experience helping, resolving, or advocating on behalf of members or customers Experience using a computer and Microsoft Office, including Microsoft Word, Microsoft Excel, and Microsoft Outlook Ability to work 40 hours per week, Monday through Friday, from 9:45am – 6:15pm CST, within our Family Engagement Center. It may be necessary, given the business need, to work occasional overtime. Must be 18 years of age or older Preferred Qualifications: 1+ years of experience in a similar role or 3+ months of Quick Assist experience Claims processing experience Experience providing care for children with special needs Experience within a member-focused healthcare environment Experience within a service delivery capacity (examples include, but are not limited to: social services, caregivers, hospitality, social work, sales, non-profit agencies) Skills and Competencies: To succeed as a Special Needs Service Advocate, ideal candidates will possess strong empathy, compassion, and listening skills. You should be proactive, organized, resourceful, and relentless in solving issues and providing support. Critical thinking and problem-solving skills are essential, as well as the ability to prioritize time efficiently. You should be a self-starter who thrives in ambiguity without established processes and is motivated to improve processes. Strong written and verbal communication skills are required, with the ability to understand many different special needs conditions and tailor approaches to unique individuals. Career Growth Opportunities and Learning Benefits: At arenaflex, we are committed to the growth and development of our employees. You will have access to comprehensive training programs, including 18 weeks of paid training, to help you succeed in your role. Our training programs are designed to provide you with the skills and knowledge you need to deliver exceptional service to our members. You will also have opportunities to advance your career and take on new challenges as you grow with our company. Work Environment and Company Culture: arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to creating a workplace culture that reflects this mission. Our employees are passionate about helping others, and we are looking for like-minded individuals to join our team. We offer a range of benefits, including a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution. Compensation, Perks, and Benefits: arenaflex offers a competitive compensation package, including a salary range of $18.80 - $36.78 per hour, depending on location and experience. We also offer a range of benefits, including medical, dental, and vision insurance, as well as a 401k matching program. Our employees are eligible for paid time off, holidays, and sick leave, and we offer a range of wellness programs to support their physical and mental health. Conclusion: If you are a compassionate and driven individual who is passionate about helping others, we encourage you to apply for this exciting opportunity to join our team of Care Advisors at arenaflex. As a Care Advisor, you will have the opportunity to make a real difference in the lives of our members and their families, and to be part of a dynamic and supportive work environment that values diversity, equity, and inclusion. Don't miss out on this chance to start doing your life's best work and apply today! Apply for this job