**Experienced Healthcare Customer Service Representative - Remote Opportunity at Blithequark**

Are you a compassionate and skilled customer service professional looking to make a meaningful impact in the healthcare industry? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further than Blithequark, a global leader in digital business services, where we empower our employees to deliver exceptional experiences that simplify, speed, and safeguard people's lives. **About Blithequark** At Blithequark, we're more than just a company – we're a force for good. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to make a positive impact on our communities, clients, and the environment. Our commitment to innovation, sustainability, and social responsibility drives everything we do. **Benefits of Working with Blithequark** As a valued member of our team, you'll enjoy a comprehensive benefits package that includes: * Paid Training to help you develop your skills and expertise * Competitive Wages that reflect your value to our organization * Full Benefits, including Medical, Dental, Vision, 401k, and more * Paid Time Off to recharge and pursue your passions * Employee wellness and engagement programs to support your physical and mental well-being **TP and You** At Blithequark, we believe that our employees are the key to our success. Through a balanced high-tech and high-touch approach, we empower our team members to deliver exceptional experiences that make a real difference in people's lives. As a Healthcare Customer Service Representative, you'll be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life and discovering new opportunities for growth and development every day. **Your Responsibilities** As a Healthcare Customer Service Representative, your key responsibilities will include: * Connecting with customers via phone, email, chat, and social media to resolve their questions or concerns * Calmly attempting to resolve and de-escalate any issues that may arise * Escalating interactions when necessary and appropriate * Responding to requests for assistance and/or processing payments * Tracking all call-related information for auditing and reporting purposes * Providing feedback on call issues * Upselling when required **We're Looking for Fearless People** To succeed in this role, you'll need to be a fearless and compassionate individual who is inspired to deliver exceptional experiences. We're looking for people who are: * Able to work remotely in a virtual team environment * Experienced in customer service, preferably with at least 6 months of experience * Over 18 years of age * Able to type 25 wpm * High School Graduate or GED * Comfortable with desktop computer systems * Proven oral and written communication skills in both English and Spanish * Logical problem-solving skills * Able to navigate Windows operating systems * Organization and work prioritization skills **Work from Home Requirements** To ensure a seamless and productive work experience, we require: * A minimum subscribed download rate of 15.0 Mbps * A minimum subscribed upload rate of 5.0 Mbps * An ISP with no packet loss and ping under 50ms * Internet connections that are not Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN * Proof of internet speed * A clean and quiet workspace **Be Part of Our Blithequark Family** At Blithequark, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance. **EOE/Disability/Vets** Blithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. **Apply Now** Ready to join our team and make a meaningful impact in the healthcare industry? Apply now to become a part of our Blithequark family and start your journey towards a rewarding and challenging career. Apply for this job