Experienced Healthcare Customer Service Representative – Remote Opportunity to Deliver Exceptional Patient Experiences and Ignite Your Career with arenaflex

Welcome to arenaflex: Where Compassion Meets Innovation Imagine being part of a dynamic team that is revolutionizing the way healthcare customer service is delivered. At arenaflex, we are passionate about bringing humanity to business, and we are seeking a talented and empathetic Healthcare Customer Service Representative to join our remote team. As a member of our team, you will have the opportunity to make a meaningful difference in the lives of our customers, providing them with exceptional support and guidance as they navigate their healthcare journeys. About Our Remote Opportunity Our remote team is currently hiring from 40 preferred residency states, excluding AK, CA, HI, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered based on special business needs. As a remote employee, you will enjoy the flexibility and autonomy of working from the comfort of your own home, while still being part of a vibrant and supportive team. Our Culture and Values At arenaflex, we pride ourselves on our amazing company culture, which has earned us a Great Place to Work certification in the United States. Our employees are our greatest asset, and we are committed to creating an inclusive and supportive environment that fosters growth, learning, and innovation. We believe in empowering our employees to be their authentic selves, and we celebrate the diversity and unique perspectives that each team member brings to the table. What You'll Be Doing As a Healthcare Customer Service Representative, you will be the face of our company, providing exceptional support and guidance to our customers. Your day will be filled with a variety of tasks, including: Bringing your passion and strong product and brand knowledge to recommend upgrades to health plans Conducting research and making outbound calls to provide answers to customers regarding general healthcare benefit and eligibility questions, enrollment status requests for new and existing members Assisting members with logging into and understanding the functionality of their online health account, locating doctor and facility information What You Bring to the Role To be successful in this role, you will need: 6 months or more of customer service experience Integrity to follow HIPAA guidelines on maintaining patient privacy High school diploma or equivalent Computer experience High-speed internet (> 15 mbps) A USB wired headset (or a compatible alternative) A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in What You Can Expect At arenaflex, we are committed to supporting your career and professional development. You can expect: A supportive and inclusive culture that encourages growth and learning A global team of curious lifelong learners guided by our company values A base wage range of $16 per hour plus performance bonus opportunities A healthy benefits package based on your position, which may include PTO, tuition reimbursement, health and wellness incentives Career Growth and Development We are committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, to access to thousands of free courses to support your career growth, we have got you covered. Our arenaflex community is here for you, and we are dedicated to helping you achieve your full potential. Our Team and Leadership You will report to a Team Lead who is passionate about supporting your growth and success. You will contribute to the success of the customer experience and the overall success of the team, working collaboratively with your colleagues to deliver exceptional results. About arenaflex Our business is about making customers happy, and we have been doing just that since 1982. We have helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. Diversity, Equity, and Inclusion arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We embrace and are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology but also humanity. Join Our Team If you are a compassionate and driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Healthcare Customer Service Representative with arenaflex, you will have the chance to make a real difference in the lives of our customers, while also growing and developing your skills and career. Don't miss out on this chance to ignite your career and join our dynamic team – apply today! Apply for this job