**Experienced Healthcare Customer Service Representative – Work From Home Opportunity at arenaflex**

At arenaflex, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With arenaflex-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with arenaflex (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. **Job Summary:** As part of Team arenaflex, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. As an Experienced Healthcare Customer Service Representative, you'll be the face of arenaflex, delivering exceptional customer experiences that exceed expectations. You'll be working from the comfort of your own home, using cutting-edge technology to connect with customers and provide top-notch support. **Responsibilities:** * Assist customers with issues and concerns they are experiencing during the use of the product and/or service * Document call-related information for auditing and reporting purposes * Maintain and update customer information as necessary * Upsell current customers on new or enhanced services * Collaborate with internal teams to resolve complex customer issues * Provide proactive support to prevent customer issues from arising * Continuously improve customer experience by identifying areas for improvement and implementing changes * Stay up-to-date with product knowledge and industry trends to provide expert advice to customers **Qualifications:** * High school diploma or GED * Customer service experience in a healthcare setting is a plus * Strong computer navigational skills, including proficiency in Microsoft Office applications (Word, Excel) * Excellent oral and written communication skills * Exceptional listening and comprehension skills * Professional and courteous demeanor * Customer-oriented with a passion for delivering exceptional customer experiences * Ability to work in a fast-paced environment and adapt to changing priorities * Strong problem-solving skills and ability to think critically **Work Environment:** * Ongoing usage of phone and computer systems * Your Work From Home environment must be in a private residence, located at the address listed on your personnel file * arenaflex will provide the equipment you need to conduct your work, which may include a webcam * You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections * Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps * Physical Demands: Constant sedentary work **Benefits:** * Health, dental, and vision coverage/HSA * Paid Time Off (PTO) * Paid holidays and sick time * Optional daily pay or weekly pay * 401K retirement plan * Leadership programs * Paid training and tuition reimbursement * Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies * Employee assistance program * Additional voluntary benefits **Career Growth Opportunities:** At arenaflex, we believe in promoting from within and providing opportunities for growth and development. As an Experienced Healthcare Customer Service Representative, you'll have the chance to: * Develop your skills and knowledge in customer service, healthcare, and technology * Take on new challenges and responsibilities as you grow in your role * Collaborate with internal teams to drive business results and improve customer experiences * Participate in leadership programs and training to develop your leadership skills * Pursue opportunities for advancement and career growth within arenaflex **Work-Life Balance:** At arenaflex, we understand the importance of work-life balance. That's why we offer flexible scheduling, paid time off, and a range of benefits to support your physical, emotional, and mental well-being. **How to Apply:** If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we want to hear from you! To apply, please visit our website and submit your application. Our team will review your application and follow up with you directly if selected to move forward. **Disclaimer:** The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. **Equal Opportunity Employer:** arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Apply Job! Apply for this job