Experienced Home Care Customer Service Representative - 100% Remote Opportunity with a Fortune 500 Organization

Join a Dynamic Team and Deliver Exceptional Customer Service in the Home Care Industry Equity Staffing is thrilled to partner with a renowned Fortune 500 organization to recruit several talented and dedicated Remote Home Care Customer Service Representatives. As a key member of their customer service team, you will play a vital role in providing top-notch support to their vast customer base, exceeding 85 million people. If you're passionate about delivering outstanding customer experiences, working collaboratively with energetic teams, and thriving in a fast-paced environment, we invite you to explore this exciting opportunity. About Our Client Our client is a leading organization in the home care industry, known for their innovative approaches and commitment to excellence. With a strong reputation for bold ideas and a customer-centric approach, they continue to make a significant impact in the lives of millions. As a representative of this organization, you will be an integral part of their mission to provide exceptional care and support to their customers. Key Responsibilities Effectively identify customer, family, and caregiver needs, and communicate the services offered by the company, ensuring a thorough understanding of the value provided. Establish rapport with customers and engage them with the company's services by scheduling initial visits. Maintain accurate and detailed records of all customer interactions, adhering to the highest standards of data protection and safeguarding Protected Health Information. Route calls efficiently to ensure first-call resolution, minimizing the need for follow-up interactions. Participate in ongoing educational and training activities to enhance knowledge and performance levels, staying up-to-date with industry developments and best practices. Meet and exceed individual and team qualitative and quantitative targets, demonstrating a commitment to excellence in customer service. Adhere to attendance requirements and maintain a high level of productivity in a remote work environment. Perform other administrative duties as assigned, showcasing flexibility and a willingness to support the team. Essential Qualifications and Experience To succeed in this role, you will need: A high school diploma or GED equivalent, demonstrating a foundational level of education. A minimum of 2 years of experience using CRM applications, with a proven track record of effectively managing customer interactions. At least 1 year of experience in an outreach environment, preferably in a customer-facing role. Knowledge of medical terminology, with the ability to understand and apply relevant healthcare concepts. Experience working in a fast-paced team environment, with a proven ability to multitask and prioritize tasks effectively. A positive attitude, with excellent customer service skills and a strong commitment to delivering exceptional experiences. Good typing skills, with the ability to accurately and efficiently document customer interactions. Strong organizational skills, with the ability to manage multiple tasks and responsibilities. Effective communication skills, both written and verbal, with the ability to clearly articulate complex information. Proficiency in Microsoft Office Suite, with the ability to quickly adapt to new software and technologies. Critical thinking skills, with the ability to analyze situations, identify solutions, and make informed decisions. Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience in the home care industry, with a deep understanding of the specific challenges and opportunities in this sector. A background in customer service, call center, or medical scheduling environments, with a proven track record of success in these areas. What We Offer As a Remote Home Care Customer Service Representative with our client, you can expect: A competitive hourly rate of $19.00, recognizing your skills and experience. A dynamic and supportive work environment, with opportunities for growth and professional development. Ongoing training and education, ensuring you stay up-to-date with industry best practices and developments. A collaborative and energetic team, with a shared commitment to delivering exceptional customer experiences. The flexibility to work from home, with a casual dress code and minimal video interaction. A standard Monday to Friday schedule, with set hours from 10a to 7p, providing a healthy work-life balance. Company Culture and Values At Equity Staffing Group, we're proud to be a certified Minority Business Enterprise (MBE) and an Equal Employment Opportunity/Affirmative Action Employer. We're committed to creating a diverse and inclusive work environment, where everyone has the opportunity to thrive. Our company culture values: Collaboration and teamwork, recognizing that together, we achieve more. Innovation and creativity, encouraging bold ideas and approaches. Customer-centricity, with a relentless focus on delivering exceptional experiences. Professional growth and development, supporting our team members in their career aspirations. Join Our Team If you're a motivated and customer-focused individual, with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. As a Remote Home Care Customer Service Representative with our client, you'll be part of a dynamic team, working together to make a meaningful difference in the lives of millions. With a competitive hourly rate, ongoing training and development, and a flexible work environment, this role offers a unique blend of challenge and reward. Don't miss this chance to join a leading organization in the home care industry and take your career to the next level. Apply now and discover a fulfilling career with a Fortune 500 organization, backed by the expertise and support of Equity Staffing Group. Apply for this job