**Experienced Homeoffice Chat Support Specialist – Customer Service Representative for blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with a dynamic team? If so, we invite you to join blithequark as a Homeoffice Chat Support Specialist, where you'll have the opportunity to make a real impact on our customers' lives while enjoying a flexible and rewarding work environment. **About blithequark** blithequark is a leading provider of innovative vision care solutions, dedicated to making it simpler, easier, and more accessible for people to get the vision care they need. As a parent company of several renowned brands, including 1-800 Contacts, Luna, and Hello Eyes, we've built a reputation for excellence and customer satisfaction. Our commitment to putting the customer first has earned us numerous awards and accolades, and we're proud to be owned by KKR, one of the world's largest and most successful private equity investment companies. **Why You'll Love Working at blithequark** At blithequark, we believe that our employees are the key to our success. That's why we offer a range of benefits and perks that will make you feel valued and supported. Here are just a few reasons why you'll love working with us: * **Monthly performance bonuses**: For those who qualify, you'll have the opportunity to earn additional income based on your performance. * **Ownership of your development**: We're committed to helping you grow and develop your skills, with support from leaders who are dedicated to fostering growth. * **Bi-annual performance reviews**: Regular feedback and evaluation will help you stay on track and achieve your goals. * **A safe, respectful, and inclusive work environment**: We're proud to be an equal opportunity employer, and we're committed to creating a workplace where everyone feels valued and respected. **What You'll Do** As a Homeoffice Chat Support Specialist, you'll be responsible for providing top-notch customer service to our clients via live chat. Here are some of the key responsibilities you'll undertake: * **Answer 2-3 incoming chats**: Using our LiveEngage platform, you'll respond to customer inquiries and provide solutions to their problems. * **Consult customers on enhancing the value of their contact lens purchase**: You'll work with customers to identify opportunities to enhance their purchase and provide personalized recommendations. * **Proactively communicate and engage with your manager and team members**: In a virtual work environment, communication is key. You'll work closely with your manager and team members to ensure seamless collaboration and success. * **Provide top-notch customer service in a fast-paced, dynamic environment**: You'll be the face of blithequark, providing exceptional service to our customers and exceeding their expectations. * **Identify and resolve problems in a way that creates a positive customer experience**: You'll have the empowerment to make decisions in the moment, ensuring that every customer interaction is a positive one. * **Maintain high performance metrics**: You'll be responsible for meeting or exceeding key performance metrics, including revenue per call, quality, availability, and dependability. * **Live our company values**: You'll embody our values of Big Hearted, Unconventional, Tenacious, and Better Together, demonstrating a commitment to excellence and customer satisfaction. **What You'll Need** To succeed in this role, you'll need: * **High school diploma or equivalent experience**: A solid educational foundation is essential for this role. * **2-3 years minimum customer service experience**: You'll need to have a proven track record of delivering exceptional customer service in a fast-paced environment. * **Great typing skills (at least 40 words per minute) and technical proficiency**: You'll need to be able to type quickly and accurately, with a strong understanding of technical systems and platforms. * **Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better**: A stable and fast internet connection is essential for this role. * **A private, dedicated workplace, free from interruption or distraction that promotes confidentiality**: You'll need to have a dedicated workspace that allows you to focus on your work without distractions. * **Positive, driven, and solution-oriented mentality**: A positive attitude and a willingness to solve problems are essential for success in this role. * **Ability to show up to work on time and work your scheduled shift**: You'll need to be reliable and committed to working your scheduled hours. **Perks** As a Homeoffice Chat Support Specialist, you'll enjoy a range of benefits and perks, including: * **Amazing medical, dental, and vision coverage**: We're committed to providing comprehensive health insurance to our employees. * **401(k) match**: We'll match your contributions to your 401(k) plan, helping you save for your future. * **Free eye exams for your immediate family and dependents**: As a vision care company, we're proud to offer free eye exams to your loved ones. * **Deep discounts on contact lenses, glasses lenses, and glasses frames**: You'll enjoy significant discounts on our products and services. * **Tuition reimbursement for eligible courses**: We're committed to helping you develop your skills and advance your education. **Approved Remote Working Locations** We're proud to offer remote work opportunities to employees in the following locations: * Arizona * Florida * Idaho * Nevada * North Carolina * Texas * Utah * Virginia **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds and perspectives, and we're proud to be an employer of choice for people with disabilities. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Now! Apply for this job