Experienced Inbound Chat Specialist for Automotive Industry – Customer Service and Lead Generation Expert

Welcome to blithequark At blithequark, we are revolutionizing the way automotive dealers connect with their customers through innovative online chat solutions. As a leader in the industry, we are seeking an exceptional Inbound Chat Specialist to join our team. If you are passionate about delivering outstanding customer service, enjoy working with technology, and thrive in a fast-paced environment, we want to hear from you. Our ideal candidate is a highly motivated and tech-savvy individual who can effectively engage with customers, provide accurate information, and convert conversations into valuable leads for our clients. About the Role As an Inbound Chat Specialist at blithequark, you will play a critical role in representing our automotive dealer clients and providing exceptional online support to their customers. Your primary objective will be to handle a wide range of customer inquiries via online chat, provide accurate information about products and services, and skillfully guide conversations towards scheduling appointments and capturing lead information. If you have a passion for customer service, enjoy working in a dynamic environment, and are looking for a challenging yet rewarding role, this could be the perfect opportunity for you. Key Responsibilities Handle a high volume of customer inquiries via online chat, responding to questions and concerns in a timely and professional manner Provide accurate and detailed information about products and services, ensuring that customers have a clear understanding of what is being offered Narrow down on appointment information to schedule appointments, ensuring that customers are connected with the right people at the right time Capture customer contact information for lead generation and client review, ensuring that all interactions are properly documented and followed up on Summarize interactions based on customer needs for client review, providing valuable insights and feedback to help improve our services Develop and maintain a knowledge base of evolving products and services, staying up-to-date on the latest developments and advancements in the industry Requirements To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities that enable you to deliver exceptional customer service and drive results. While previous experience in retail customer service or the automotive industry is preferred, it is not necessary. More important is your ability to multitask, think on your feet, and adapt to change in a fast-paced environment. Some of the key requirements for this role include: Basic internet and window-based computer skills, with the ability to quickly learn new software and systems A strong ability to multitask, with a preference for candidates who have gaming experience or other relevant skills A positive and professional demeanor, with excellent written and verbal communication skills The ability to adapt to change and thrive in a quick-paced work environment, with a focus on delivering results and driving success Nice-to-Haves In addition to the requirements listed above, we are looking for candidates who possess a range of nice-to-have skills and qualities, including: Previous experience in customer service or a related field, with a focus on delivering exceptional support and driving results A strong understanding of the automotive industry, with knowledge of products and services Experience working in a call center or chat environment, with a focus on handling high volumes of customer inquiries A certification in customer service or a related field, with a focus on continuous learning and professional development What We Offer At blithequark, we are committed to providing our employees with a comprehensive range of benefits and perks, designed to support their health, wellbeing, and career development. Some of the benefits you can expect to receive as an Inbound Chat Specialist include: Medical, dental, and vision insurance, with a range of options to suit your needs and budget Life insurance, with a focus on protecting your loved ones and securing your financial future Company contributions to a Health Savings Account (HSA), with a focus on supporting your health and wellbeing A 6% match on 401(k), with a focus on helping you save for your retirement and achieve your long-term financial goals Paid time off, with a focus on giving you the flexibility and freedom to take breaks and recharge Access to an onsite dining facility, offering complimentary breakfast and lunch, with a focus on supporting your health and wellbeing A state-of-the-art fitness center, with a range of equipment and classes to suit your needs and interests An onsite medical center, with a focus on providing convenient and accessible healthcare services Opportunities to participate in sports and social leagues, with a focus on building camaraderie and having fun Volunteering initiatives through our Associate Foundation, with a focus on giving back to the community and making a positive impact Career Growth and Development At blithequark, we are committed to supporting the career growth and development of our employees, with a focus on providing opportunities for learning, advancement, and professional development. As an Inbound Chat Specialist, you will have access to a range of training and development programs, designed to help you build your skills, knowledge, and expertise. Some of the opportunities you can expect to receive include: Comprehensive training and onboarding, with a focus on getting you up to speed quickly and effectively Ongoing coaching and feedback, with a focus on helping you improve your performance and achieve your goals Opportunities for advancement and promotion, with a focus on recognizing and rewarding your achievements and contributions Access to a range of learning and development programs, with a focus on building your skills, knowledge, and expertise Work Environment and Company Culture At blithequark, we are proud of our dynamic and supportive work environment, with a focus on collaboration, innovation, and fun. Our company culture is built around a set of core values, including a passion for customer service, a commitment to excellence, and a focus on teamwork and camaraderie. As an Inbound Chat Specialist, you will be part of a talented and dedicated team, with a focus on delivering exceptional results and driving success. Conclusion If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Inbound Chat Specialist position at blithequark. With a comprehensive range of benefits, a supportive work environment, and opportunities for career growth and development, this is an opportunity you won't want to miss. So why not take the first step and apply today? We look forward to hearing from you and exploring how you can contribute to our team's success. Apply for this job