**Experienced Inbound Customer Service Representative – Remote Healthcare Support**

Are you a highly motivated and empathetic individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join our team at blithequark as an Inbound Customer Service Representative, providing critical support to our clients and their members. **About blithequark** At blithequark, we're dedicated to revolutionizing the way our clients interact with their customers. As a leading provider of innovative solutions, we're committed to empowering our team members to excel in their roles and make a meaningful impact on the lives of those we serve. Our remote work environment allows us to attract top talent from across the United States, fostering a culture of collaboration, innovation, and inclusivity. **Job Summary** As an Inbound Customer Service Representative at blithequark, you'll be the first point of contact for our clients' members, providing timely and effective support to address their concerns, answer their questions, and resolve their issues. You'll work closely with our internal partners to ensure seamless communication and efficient issue resolution, leveraging your exceptional problem-solving skills and attention to detail to deliver a world-class customer experience. **Key Responsibilities** * Respond to inbound calls from clients' members, addressing their needs and concerns in a professional, empathetic, and timely manner * Utilize established call flows and work processes to resolve issues and provide solutions, ensuring compliance with government and state regulations * Collaborate with internal partners to escalate complex issues, refer members to relevant resources, and provide support with claims, provider searches, and billing payments * Maintain accurate records of caller interactions, adhering to Quality Assurance Guidelines and meeting monthly rating standards * Work effectively in a fast-paced environment, managing multiple applications, dual screens, and email accounts while maintaining professionalism and attention to detail * Develop and maintain a deep understanding of our clients' products and services, staying up-to-date on call handling resources and documentation guidelines * Provide exceptional support to members who may be experiencing frustration or anger, using active listening skills and empathy to de-escalate situations and resolve issues **Essential Qualifications** * High School Diploma (or GED) required * 1-year previous customer service experience in a call center environment * Proficiency in Microsoft Office Suite (Word and Excel) required * Demonstrated experience using dual monitors, multiple applications, and phones simultaneously * Excellent written and verbal communication skills * Ability to meet deadlines and work under pressure * Excellent time management and organizational skills * Accurate keyboard skills and proven ability to enter data at a required speed **Preferred Qualifications** * Previous experience in the healthcare industry or a related field * Certification in customer service or a related field (e.g., Certified Customer Service Representative) * Experience working in a remote or virtual environment * Bilingual or multilingual skills **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work effectively in a team environment * Strong problem-solving and analytical skills * Ability to adapt to changing priorities and deadlines * Proficiency in using technology, including dual monitors, multiple applications, and email accounts * Ability to maintain confidentiality and handle sensitive information * Strong attention to detail and accuracy **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our team members grow and develop their skills and careers. As an Inbound Customer Service Representative, you'll have access to: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that fosters collaboration and innovation * A comprehensive benefits package, including medical, dental, and vision insurance, paid holidays and time off, and a 401(k) plan **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection and a quiet workspace. Our virtual team is built on a foundation of trust, respect, and open communication, with regular check-ins and feedback to ensure everyone is working together effectively. **Compensation and Perks** * Hourly rate: $16.00-$17.00 per hour, depending on experience and qualifications * Eligibility for Cognizant's discretionary annual incentive program, based on performance and subject to applicable plans * Comprehensive benefits package, including medical, dental, and vision insurance, paid holidays and time off, and a 401(k) plan * Employee Stock Purchase Plan * Paid Parental Leave **How to Apply** If you're a motivated and empathetic individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application by October 18, 2024, and join our team at blithequark as an Inbound Customer Service Representative. Apply for this job