**Experienced Inbound Energy Customer Care Specialist - Remote Opportunity at blithequark**

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join the blithequark team as an Inbound Energy Customer Care Specialist. As a key member of our remote Customer Service Department, you will be at the forefront of our company's success, working closely with customers to resolve their concerns, answer their questions, and find solutions that exceed their expectations. **About blithequark** blithequark is a leading provider of innovative energy solutions, dedicated to empowering our customers to take control of their energy needs. Our company culture is built on a foundation of trust, respect, and open communication, and we're committed to fostering a work environment that is inclusive, supportive, and stimulating. As a remote employee, you'll enjoy the flexibility to work from anywhere, while still being part of a dynamic team that's passionate about delivering exceptional customer experiences. **Job Summary** We're seeking a highly motivated and customer-focused Inbound Energy Customer Care Specialist to join our remote team. As a key member of our Customer Service Department, you'll be responsible for providing top-notch service to our customers, resolving their concerns, and finding solutions that meet their needs. This is a fantastic opportunity to grow your career, develop your skills, and make a real difference in the lives of our customers. **Responsibilities** As an Inbound Energy Customer Care Specialist, you'll be responsible for: * Answering phones from customers professionally and responding to their inquiries and complaints in a timely and effective manner. * Focusing on customer retention and ensuring that our customers feel valued and supported. * Providing customers with our organization's service standards and ensuring that they understand our policies and procedures. * Identifying and escalating priority issues to high-level management and reporting on customer concerns. * Routing inbound calls to the appropriate resources and ensuring that customers receive the support they need. * Following up on complicated customer calls and ensuring that all issues are resolved to the customer's satisfaction. * Completing call notes and call reports as necessary and updating them in our CRM system. * Obtaining and evaluating all relevant data to properly handle and document complaints and inquiries. * Recording details of comments, inquiries, complaints, and actions taken. * Performing other duties as assigned by management. **Requirements** To be successful in this role, you'll need: * A High School Diploma or equivalent. * Bilingual skills are a plus, but not required. * Some sales and customer service experience, preferably in a call center or retail environment. * Excellent communication skills, including verbal and written communication with proper grammar. * Excellent computer skills, including proficiency in Microsoft Office and CRM systems. * Detail-oriented with the ability to multitask and prioritize tasks effectively. * Some experience with MS Excel is a plus. * The ability to react effectively and calmly in escalated situations. **Benefits Program** As a valued member of our team, you'll enjoy a comprehensive benefits program that includes: * Competitive wages, with opportunities for commission and bonuses. * Medical, dental, and eye insurance available. * Vacation and sick time, so you can take breaks and recharge. * 401K benefits, so you can plan for your future. **Why Join blithequark?** At blithequark, we're passionate about delivering exceptional customer experiences and making a real difference in the lives of our customers. As a remote employee, you'll enjoy the flexibility to work from anywhere, while still being part of a dynamic team that's dedicated to excellence. We offer: * A supportive and inclusive work environment that's built on trust and respect. * Opportunities for career growth and development, so you can reach your full potential. * A comprehensive benefits program that includes competitive wages, medical insurance, and 401K benefits. * A dynamic and stimulating work environment that's always changing and evolving. **How to Apply** If you're a customer-centric professional with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you! Apply Now! Apply for this job