Experienced Inside Customer Service Representative and Data Entry Clerk – Delivering Exceptional Customer Experiences through Proactive Solutions and Precision

Welcome to blithequark: Where Customer Satisfaction Meets Innovation At blithequark, we're passionate about providing top-notch customer service and solutions that exceed our customers' expectations. As a dynamic and growing organization, we're seeking a highly skilled and motivated Inside Customer Service Representative to join our team. If you're a customer-focused individual with a passion for delivering exceptional service and building strong relationships, we want to hear from you! Visit our website to learn more about our products and services and discover how you can be a part of our exciting journey. Job Overview In this pivotal role, you'll be at the forefront of our customer interactions, collaborating closely with various departments to provide seamless service and solutions. As an Inside Customer Service Representative, you'll respond promptly to customer inquiries, utilize available resources to provide quotes and process orders efficiently, and maintain meticulous documentation. Your exceptional communication skills and ability to adapt to different customer needs will enable you to build strong relationships and drive customer satisfaction. Key Responsibilities: Respond promptly to customer inquiries via phone, fax, or email, accurately determining their requirements and needs. Utilize available resources to provide quotes and process orders efficiently, maintaining meticulous documentation. Effectively communicate pricing, lead times, and product information to both new and existing customers. Collaborate with various departments to fulfill special customer requests, optimizing solutions and building strong customer relationships. Stay informed about our production and shipping methods to ensure accurate delivery timelines and proactive communication. Champion continuous improvement by suggesting enhancements to office procedures and departmental performance. Requirements for Success To excel in this role, you'll need to display strong analytical skills, thrive in a collaborative environment, and exhibit exceptional interpersonal and communication skills. You should be able to switch focus quickly while maintaining efficiency and accuracy, and possess solid computer literacy and typing skills. A strong aptitude for navigating digital tools and a willingness to learn and adapt to new systems will also be essential. Essential Qualifications: Associate's degree (A.A.) from a two-year college or equivalent combination of education and experience. Previous relevant experience and/or training in customer service, data entry, or a related field. Strong analytical and problem-solving skills, with the ability to efficiently address customer inquiries and provide optimal solutions. Exceptional interpersonal and communication skills, with the ability to adapt your approach as needed. Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities. Preferred Qualifications: Experience with customer relationship management (CRM) software and other digital tools. Knowledge of production and shipping methods, with the ability to provide accurate delivery timelines and proactive communication. Experience with data entry and record-keeping, with a high level of accuracy and attention to detail. Certifications or training in customer service, sales, or a related field. Career Growth and Development Opportunities At blithequark, we're committed to helping our employees grow and develop in their careers. As an Inside Customer Service Representative, you'll have access to ongoing training and development opportunities, including performance reviews, wage increases, and opportunities for advancement. Our comprehensive benefits package, including health, dental, and vision insurance, life insurance, and a Defined Benefit Pension Plan, will provide you with peace of mind and financial security. Benefits and Perks: Health, dental, and vision insurance for you and your family. Life insurance for you, your spouse, and your child(ren). Defined Benefit Pension Plan - a retirement plan you can grow with! Employee Stock Ownership Plan (ESOP) - become a blithequark employee-owner and share in the benefits. Paid Time Off. Generous Employee Referral Bonus Program. Tuition Reimbursement of up to $5,250 per year - go back to school on us! Performance review after 90 days of employment with up to a 5% wage increase! Wage increases based on performance and completion of higher education, given every six months. Quarterly and annual profit-sharing bonuses! Monthly work anniversary recognition, spirit, and pastry days - and an annual company picnic. Summer employment opportunities for family members who are students! Our Culture and Work Environment At blithequark, we pride ourselves on our positive and supportive work environment. Our team is passionate about delivering exceptional customer service and working together to achieve our goals. We believe in recognizing and rewarding our employees' hard work and contributions, and we offer a range of perks and benefits to show our appreciation. From monthly work anniversary recognition to annual company picnics, we're committed to creating a fun and inclusive work environment that our employees love. Join Our Team! If you're a motivated and customer-focused individual who is passionate about delivering exceptional service and building strong relationships, we want to hear from you! Apply today to join our team as an Inside Customer Service Representative and take the first step towards a rewarding and challenging career with blithequark. Don't miss out on this exciting opportunity to grow and develop with our dynamic and innovative organization. Apply for this job