Experienced Inside Sales Representative - Remote Soft Sales Career Opportunity with Concentrix

Reimagine Your Career with Concentrix: Join Our Team as a Remote Inside Sales Representative Are you ready to embark on a new career journey with a forward-thinking global organization that prioritizes a people-first, inclusive culture? Concentrix, a renowned leader in customer experience and tech-powered innovation, is seeking a talented Inside Sales Representative to join our diverse team of professionals working remotely. As a remote Inside Sales Representative, you will be an integral part of our dynamic team, driving customer satisfaction and business growth through exceptional sales skills and product knowledge. A New Career Powered by You At Concentrix, we believe in fostering a culture that nurtures talent and promotes career growth. With a presence in over 70 countries, our organization is built on a foundation of diversity, equity, and inclusion. As a member of our team, you will have the opportunity to work with well-known brands, develop your skills, and advance your career in a supportive and collaborative environment. Our company has been recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth," and we're committed to providing a workplace where everyone can thrive. Career Growth and Personal Development As a remote Inside Sales Representative at Concentrix, you will have access to comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. Our organization is dedicated to investing in the growth and development of our employees, with approximately 80% of our managers and leaders being promoted from within. We offer a range of FREE Learning and Leadership Development programs designed to help you achieve your career goals and realize your full potential. Key Responsibilities Provide exceptional inbound and outbound customer support using a call flow guide, ensuring a high level of customer satisfaction and resolving routine problems and questions regarding client products and/or services. Ask probing questions to understand customer needs, persuade customers to purchase additional products and/or services, and build strong client relationships. Utilize product knowledge to identify new sales opportunities, retain customers, and drive business growth. Track, document, and retrieve information in databases, maintaining accurate records and ensuring seamless customer interactions. Deliver expert customer experiences, consistently meeting or exceeding sales targets and customer satisfaction metrics. Essential Qualifications 1+ year of customer service experience, with a proven track record of delivering exceptional customer experiences. 3+ months of soft sales experience, including upselling, recommending products or services, soliciting, or telemarketing. A basic understanding of upselling, persuasion, building relationships, and effective communication skills. Open availability to work a variety of shifts, including evenings and weekends (if required). A high school diploma or GED, with a strong academic foundation. A quiet, distraction-free environment to work from home, ensuring minimal interruptions and optimal productivity. Proficiency in fast-paced multi-tasking, with the ability to navigate multiple systems and tools simultaneously. Eagerness to learn new technologies and adapt to changing sales environments. Strong computer navigation skills and PC knowledge, with the ability to troubleshoot basic technical issues. A desktop or laptop to complete PC and internet testing, with a reliable High-Speed internet connection (no wireless/hotspots or satellite) and a smartphone. Must reside in the United States or have a valid U.S. address for residence. Preferred Qualifications Previous experience working in a remote or work-from-home environment, with a proven ability to stay motivated and productive. Strong sales skills, with a track record of meeting or exceeding sales targets. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues. Ability to work in a fast-paced, dynamic environment, with a focus on delivering exceptional customer experiences. What We're Offering At Concentrix, we're committed to championing our people and investing in their growth and development. As a remote Inside Sales Representative, you will be eligible for a range of benefits, including: A competitive starting wage between $15 and $20 per hour, with opportunities for performance-based incentives. Paid training and ongoing support to ensure your success in the role. Lucrative employee referral bonus opportunities, rewarding you for referring talented colleagues. A comprehensive benefits package, including 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and an Employee Assistance Program (EAP). Health and wellness programs, with trained partners to support your physical and mental well-being. Mentorship programs, designed to support your career growth and development. Programs and events that promote diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support. Join Our Team! If you're a motivated and results-driven sales professional looking for a new career challenge, we want to hear from you. Apply today and discover why Concentrix is the "employer of choice" for over 440,000 professionals around the globe. With a culture that prioritizes people-first, inclusive practices, we're committed to providing a workplace where everyone can thrive. Don't miss this opportunity to reimagine your career and join our dynamic team of professionals. Apply now and take the first step towards a rewarding and successful career with Concentrix. Apply for this job