**Experienced Insurance Customer Service Representative – Work from Home Opportunity at blithequark**

Are you a customer service professional with a passion for insurance and a desire to work from the comfort of your own home? Do you have a strong understanding of property and casualty insurance and a proven track record of delivering exceptional customer experiences? If so, we encourage you to apply for the Experienced Insurance Customer Service Representative position at blithequark. As a key member of our Insurance Call Center team, you will play a critical role in providing top-notch customer service to our policyholders, ensuring their needs are met and exceeded. With a focus on retention and growth, you will work closely with customers to review their policies, provide quotes, and make recommendations to enhance their coverage and protection. If you're a motivated and customer-focused individual with a strong work ethic, we want to hear from you. **About blithequark** blithequark is a leading provider of insurance and travel services, dedicated to delivering exceptional experiences to our members and customers. With a strong commitment to diversity, equity, and inclusion, we strive to create a welcoming and inclusive workplace that reflects the diverse backgrounds and experiences of our team members. As an equal opportunity employer, we encourage all qualified individuals to apply for this exciting opportunity. **What We Can Offer You** As an Experienced Insurance Customer Service Representative at blithequark, you can expect a competitive hourly rate, depending on your experience and salary zone. You will also be eligible for an Annual Merit Increase, demonstrating our commitment to recognizing and rewarding your hard work and dedication. In addition to a competitive compensation package, we offer a comprehensive benefits package, including: * Comprehensive Health benefits package, including Paid Time Off (accruals begin on your first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts * Nearly 4 weeks of paid time off accrued during the first year * Paid time off to volunteer * Tuition reimbursement * 401(K) plan with company match up to 7% * Free blithequark Premier Battery Membership **What You Will Be Doing** As an Experienced Insurance Customer Service Representative, you will be responsible for: * Contacting policyholders from our existing book of business through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal * Reviewing and updating policies to enhance retention and better meet the needs of the consumer * Counseling policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance * Making appropriate recommendations and/or changes to the policy and gaining policyholder acceptance to process the changes * Receiving and responding to calls and emails received by the insurance service center, documenting all activity (changes to policy, coverage options, recommendations, and cross-selling) in EPIC * Utilizing knowledge of the insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service * Providing quotes on endorsements as requested * Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as liaison for information exchange between customer and insurance companies * Processing changes to policies within EPIC and submitting changes to specific companies, following up with the company to ensure change requests have been processed in a timely manner * Reviewing policy information and referencing company-specific claims procedures to assist insured in filing claims * Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer * Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information * Other duties as assigned **What We Need from You** To be successful in this role, you will need: * High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment * Property and Casualty insurance license required * Membership license preferred and/or ability to obtain within 90 days of employment **Why Work from Home with blithequark?** As a work-from-home employee of blithequark, you will enjoy the flexibility and convenience of working from the comfort of your own home. With a strong focus on work-life balance, you will be able to manage your time effectively, prioritize your tasks, and deliver exceptional results while enjoying the benefits of a remote work arrangement. **How to Apply** If you're a motivated and customer-focused individual with a strong work ethic and a passion for insurance, we encourage you to apply for the Experienced Insurance Customer Service Representative position at blithequark. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply. **Job Category: Insurance** Apply now to join our team and take the first step towards a rewarding and challenging career as an Experienced Insurance Customer Service Representative at blithequark. Apply for this job