**Experienced Insurance Customer Service Representative – Work from Home Opportunity at blithequark**

Are you a customer service professional with a passion for insurance and a desire to work from the comfort of your own home? Do you have a strong understanding of property and casualty insurance and a proven track record of delivering exceptional customer experiences? If so, we encourage you to apply for the Experienced Insurance Customer Service Representative position at blithequark. As a key member of our Insurance Call Center team, you will play a critical role in providing top-notch customer service to our policyholders, answering their questions, and resolving their issues in a timely and professional manner. You will have the opportunity to work from home, enjoying a flexible schedule and the ability to balance your work and personal life. **About blithequark** blithequark is a leading provider of insurance services, dedicated to helping our customers protect what matters most to them. We are committed to delivering exceptional customer experiences, and we are seeking a talented and experienced Insurance Customer Service Representative to join our team. **What You Will Be Doing** As an Experienced Insurance Customer Service Representative at blithequark, you will be responsible for handling property and casualty insurance-related customer service and/or billing inquiries and problems via the telephone. Your duties will include: * Contacting policyholders from our existing book of business through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal * Reviewing and updating policies to enhance retention and better meet the needs of the consumer * Counseling policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by property and casualty insurance * Making appropriate recommendations and/or changes to the policy and gaining policyholder acceptance to process the changes * Receiving and responding to calls and emails received by the insurance service center, documenting all activity (changes to policy, coverage options, recommendations, and cross-selling) in EPIC * Utilizing knowledge of the insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service * Providing quotes on endorsements as requested * Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as a liaison for information exchange between customers and insurance companies * Processing changes to policies within EPIC and submitting changes to specific companies, following up with the company to ensure change requests have been processed in a timely manner * Reviewing policy information and referencing company-specific claims procedures to assist insured in filing claims * Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer * Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information **What We Need from You** To be successful in this role, you will need: * A high school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment * A Property and Casualty insurance license is required; a Membership license is preferred and/or the ability to obtain within 90 days of employment **What We Can Offer You** As an Experienced Insurance Customer Service Representative at blithequark, you will enjoy a competitive hourly rate, depending on experience and salary zone. You will also be eligible for an Annual Merit Increase and a comprehensive health benefits package, including: * Paid Time Off (accruals begin on the first day of employment) * 401(k) plan with a company match * Medical, Dental, Prescription, and Vision Coverage * Tuition Reimbursement * Life Insurance * Flexible Spending Accounts You will also have the opportunity to work from home, enjoying a flexible schedule and the ability to balance your work and personal life. Additionally, you will be eligible for nearly 4 weeks of paid time off accrued during the first year, paid time off to volunteer, and a 401(k) plan with a company match up to 7%. **Work Schedule** The work schedule for this position is Monday through Friday, 10 a.m. to 6 p.m. CST, with rotating Saturdays with the team. Saturday hours would be 9 a.m. to 3 p.m. **Our Commitment to Diversity, Equity, and Inclusion** At blithequark, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply. **How to Apply** If you are a motivated and experienced customer service professional with a passion for insurance, we encourage you to apply for the Experienced Insurance Customer Service Representative position at blithequark. Please submit your application through our website. **Equal Opportunity Employer** blithequark is an equal opportunity employer. We are committed to diversity, equity, and inclusion and strive to create a workplace that is welcoming and inclusive for all team members. **Job Category** Insurance Apply Job! Apply for this job