**Experienced IT Site Director – Dallas, TX – Arenaflex**

Arenaflex is a leading innovator in the pet industry, dedicated to providing exceptional customer experiences through cutting-edge technology and innovative solutions. As an IT Site Director at Arenaflex, you will play a vital role in driving the success of our Dallas, TX site, leading a team of IT professionals to deliver top-notch support and services to our customers. **About Arenaflex** Arenaflex is a renowned online retailer of pet products, established in 2011 with a mission to provide a seamless and enjoyable shopping experience for pet owners. Our commitment to customer satisfaction and innovative solutions has earned us a reputation as a leader in the industry. With a strong focus on technology and customer-centric approach, we continue to expand our product offerings and services to meet the evolving needs of our customers. **Job Summary** We are seeking an experienced IT Site Director to lead our Dallas, TX site, responsible for managing the day-to-day operations of the IT department, investigating complex technical issues, and providing exceptional customer support. As an IT Site Director, you will be the driving force behind our IT strategy, working closely with our leadership team to identify and implement cost-effective solutions to support our rapid growth. **Key Responsibilities** * Manage the daily activities of the IT department, including troubleshooting complex application, hardware, and network issues * Document, analyze, and resolve escalated support tickets in a timely and efficient manner * Collaborate with local and remote IT Site Support Specialists, team members, and operations management to deliver top-notch solutions to IT issues quickly * Develop and implement IT procedures and guidelines to meet the needs of the Satisfaction Community * Work closely with our leadership team to identify, recommend, develop, and implement cost-effective technology solutions to support our rapid growth * Manage the IT budget, ensuring efficient allocation of resources to meet business objectives * Provide technical guidance and support to team members, ensuring they have the necessary skills and knowledge to perform their duties effectively * Stay up-to-date with the latest technology trends and advancements, applying this knowledge to improve our IT infrastructure and services **Daily Activities** * Network design and troubleshooting * Project management * Leadership of local IT Support Specialists * Data cabling and systems administration in various software and hardware environments * Collaboration with our leadership team to identify and implement cost-effective technology solutions * Management of IT vendors and contracts **Requirements** * Bachelor's degree in Computer Science or related field * 4 years of experience providing technical support in a Satisfaction Community environment * MCSE, MCSA, or MCITP certifications * In-depth knowledge of Motorola/Zebra RF Units: Moto MC9190, VC6090, WT41N0 * Skills in areas of IT such as Microsoft Networking, Mobile Device Management, RF Advancements * Advanced problem-solving skills in a multi-client, high-pressure environment * In-depth knowledge of networking concepts such as DNS, DHCP, HTTP, SSL, OSI Model, and TCP/IP protocols and applications * Experience with data cabling and PC office maintenance * Proven track record of leading IT Support teams * Demonstrated skills in PC repair, troubleshooting, deployment, and disposal * Excellent written and verbal communication skills in English (face-to-face and via phone/radio) with peers, management, employees, and vendors * Experience managing vendor contracts, relationships, and service outages * Ability to stand/walk for 10-12 hours per day * Willingness to work flexible shifts and schedules, including evenings, weekends, and holidays * Participation in an on-call rotation and ability to respond to emergency situations * Experience working in a SLA-driven environment * Experience supporting PCs in a Windows Active Directory environment * Cisco CCNA certification * Working knowledge of SOTI MobiControl device management * Ability to manage high-priority projects * Demonstrated ability to work effectively with minimal supervision * Ability to travel up to 25% * Ability to lift up to 50 pounds with reasonable accommodation **Career Growth Opportunities and Learning Benefits** As an IT Site Director at Arenaflex, you will have the opportunity to grow your career and develop your skills in a dynamic and innovative environment. We offer a range of training and development programs to help you achieve your career goals, including: * Regular training sessions and workshops to stay up-to-date with the latest technology trends and advancements * Opportunities to participate in cross-functional projects and initiatives to broaden your skills and experience * Mentorship programs to support your career development and growth * Access to industry-leading tools and technologies to enhance your skills and productivity **Work Environment and Company Culture** Arenaflex is a fast-paced and dynamic work environment that values innovation, collaboration, and customer satisfaction. As an IT Site Director, you will be part of a close-knit team that is passionate about delivering exceptional customer experiences. We offer a range of benefits and perks to support your well-being and work-life balance, including: * Competitive salary and benefits package * Flexible work arrangements and remote work options * Access to state-of-the-art technology and equipment * Collaborative and supportive work environment * Opportunities for career growth and development * Recognition and rewards for outstanding performance **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * $28/hour salary * Comprehensive health insurance * Retirement savings plan * Paid time off and holidays * Access to on-site fitness center and wellness programs * Employee recognition and rewards program **Conclusion** If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for the IT Site Director position at Arenaflex. As a leader in the pet industry, we offer a dynamic and innovative work environment that values customer satisfaction, innovation, and collaboration. Apply now to join our team and take your career to the next level! Apply for this job