**Experienced IT Support Specialist – Network and Desktop Infrastructure**

At arenaflex, we're on a mission to revolutionize the way we work and live. As a leading provider of logistics and transportation services, we're committed to innovation, customer satisfaction, and employee growth. We're now seeking an experienced IT Support Specialist to join our Technology Services Group (TSG) team, where you'll play a critical role in ensuring the smooth operation of our network and desktop infrastructure. **Job Summary:** As an IT Support Specialist, you'll provide exceptional technical support to our clients, resolving complex issues related to network frameworks, desktop applications, and equipment. You'll be the go-to expert for troubleshooting, maintenance, and upgrades, ensuring that our systems run efficiently and effectively. If you're passionate about technology, enjoy working with people, and thrive in a fast-paced environment, we want to hear from you! **Responsibilities:** * Provide daily technical support for network frameworks and desktop infrastructure, including troubleshooting, maintenance, and upgrades. * Design, implement, and investigate desktop applications, workstations, servers, and network issues. * Maintain passwords, data integrity, and document framework security. * Offer technical support to PC framework clients, answering questions or resolving PC issues face-to-face, via telephone, email, chat, and other communication channels. * Provide guidance on the use of PC equipment and software, including printing, installation, project management, email, and operating systems. * Respond to client support requests, diagnose technical issues, and maintain trust with TSG. * Communicate with clients via telephone to discuss recognized issues or concerns and resolve them (e.g., equipment or software glitches, client errors, etc.). * Investigate recognized issues by gathering information, assessing online resources, or reviewing internal sites to identify solutions and collaborate with resolution. * Conduct site visits within the region to investigate issues and install or upgrade equipment and software when necessary. * Follow up with clients to ensure issues were resolved completely. * Complete service orders to prevent functional delays in resolving issues. **Requirements:** * Bachelor's degree in Computer Science, Information Technology, or a related field. * Ability to convey highly technical information to both technical and non-technical clients. * Knowledge of Microsoft Operating Systems (client/server). * Experience with Cisco VPN, Citrix, Phantom, Symantec, Desktop Applications, Dynamic Registry, and other Internet browsers (desired). * Specialized certifications like A+, Network+, or MCP (desired). * Technical work experience (desired). **Compensation and Benefits:** Our compensation reflects the cost of work across multiple US geographic business sectors. The base salary for this position ranges from $23.85/hour to $38.75/hour. Pay is based on several factors, including but not limited to, market area and may vary depending on work-related information, skills, education/training, and an applicant's work experience. Employed candidates may be eligible for annual short-term and long-term incentive compensation programs based on the level of the position. Payments under these annual programs are not guaranteed and are dependent on various factors, including but not limited to, individual performance, specialty unit performance, and the organization's performance. This position is eligible for a bonus based on organizational performance. Recruited candidates may be eligible for Clinical/Prescription drug coverage, Dental and Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance and Accidental Death and Dismemberment, Disability Pay Insurance Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as legally required, Limited Employee Stock Purchase Program. **Work Environment:** This is not a remote or flexible area position; the worker is expected to come into the office for their regular schedule. **Company Culture:** arenaflex is committed to providing a work environment free from discrimination, harassment, and retaliation. **Equal Employment Opportunity:** arenaflex is an equal opportunity employer. arenaflex does not discriminate based on race/ethnicity/religion/sex/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. **Fundamental Capabilities:** * Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien approved to work in the U.S. for this employer. **How to Apply:** If you're a motivated and experienced IT professional looking for a new challenge, please submit your application through our website. 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