**Experienced IT Support Specialist – Remote Data Entry and Technical Assistance**

At arenaflex, we're committed to providing top-notch IT support services to our clients, and we're looking for talented individuals to join our dynamic team. As an Experienced IT Support Specialist, you'll play a crucial role in ensuring the smooth operation of our clients' computer systems, networks, and software applications. If you have a passion for technology, excellent communication skills, and a strong work ethic, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading provider of IT support services, dedicated to delivering exceptional solutions to our clients. Our team of experts is passionate about staying up-to-date with the latest technologies and trends, ensuring that our clients receive the best possible support. With a strong focus on customer satisfaction, we strive to build long-term relationships with our clients, providing them with peace of mind and confidence in their IT infrastructure. **Responsibilities** As an Experienced IT Support Specialist, you'll be responsible for providing technical assistance to clients, resolving issues related to computer systems, networks, and software applications. Your primary duties will include: * Entering, updating, and verifying data accurately to ensure the integrity of our clients' systems * Investigating and resolving technical issues, including hardware and software problems * Providing specialized help to clients, including password management, data security, and record framework security * Assisting clients with the use of computer equipment and software, including printing, installation, project management systems (SPLUS, ETPS2, and E2K, etc.), email, and operating systems * Collaborating with clients to identify and resolve technical issues, including troubleshooting and problem-solving * Conducting site visits to investigate issues and introduce or update equipment and software as needed * Providing follow-up support to clients to ensure issues are resolved to their satisfaction * Maintaining accurate records of client interactions and technical issues * Staying up-to-date with the latest technologies and trends to ensure our clients receive the best possible support **Key Obligations** * Answer client care demands and determine the technical assistance issue (i.e., software or equipment related) and maintain trust in arenaflex * Speak with clients by telephone to discuss distinguished issues or concerns and resolve the issues (e.g., equipment or software breakdown, client mistake, etc.) * Explore distinguished issues by getting clarification on some things, investigating web information destinations, and additionally inward site (i.e., project note pad) to recognize arrangements and work with goal * Conduct site visits within the region to investigate issue as well as introduce or update equipment and programming on the off chance that help issue can't be somewhat settled * Conduct circle back to clients to confirm issues were settled totally * Finish administration orders to stay away from functional defers in settling issues **Essential Qualifications** * 2+ years of experience in IT support, data entry, or a related field * Strong technical skills, including knowledge of Microsoft Operating Systems (client/server) * Experience with Cisco VPN, Citrix, Apparition, Symantec, Distant Work area Applications, Dynamic Catalog, and different Internet browsers * Excellent communication and interpersonal skills, with the ability to communicate complex technical information to both technical and non-technical clients * Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve technical issues * Ability to work independently and as part of a team, with a strong focus on customer satisfaction * High school diploma or equivalent required; degree in Computer Science or related field preferred **Preferred Qualifications** * Experience with project management systems (SPLUS, ETPS2, and E2K, etc.) * Knowledge of data security and record framework security * Experience with password management and data integrity * Familiarity with cloud-based applications and services * Experience with remote work and virtual teams **Skills and Competencies** * Strong technical skills, including knowledge of Microsoft Operating Systems (client/server) * Excellent communication and interpersonal skills, with the ability to communicate complex technical information to both technical and non-technical clients * Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve technical issues * Ability to work independently and as part of a team, with a strong focus on customer satisfaction * High level of integrity and trustworthiness, with the ability to maintain confidentiality and handle sensitive information * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to providing our employees with opportunities for growth and development. As an Experienced IT Support Specialist, you'll have access to: * Ongoing training and professional development opportunities to stay up-to-date with the latest technologies and trends * Mentorship and coaching from experienced team members to help you achieve your career goals * Opportunities for advancement and career growth within the company * A dynamic and supportive work environment that encourages collaboration and innovation **Work Environment and Company Culture** arenaflex is a remote-friendly company, offering the flexibility and autonomy to work from home. Our team is passionate about delivering exceptional support to our clients, and we're committed to building long-term relationships with them. We're a dynamic and supportive team, with a strong focus on customer satisfaction and employee well-being. **Compensation, Perks, and Benefits** As an Experienced IT Support Specialist at arenaflex, you'll receive: * Competitive salary of $260/day * Opportunities for overtime and bonuses * Comprehensive benefits package, including health, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Flexible work schedule and remote work options * Access to ongoing training and professional development opportunities **Conclusion** If you're a motivated and technical individual with a passion for delivering exceptional support to clients, we encourage you to apply for this exciting opportunity. As an Experienced IT Support Specialist at arenaflex, you'll have the chance to work with a dynamic and supportive team, providing top-notch technical assistance to our clients. Don't miss this opportunity to join our team and take your career to the next level. Apply now to become a part of our arenaflex family! Apply for this job