Experienced IT Support Specialist - Remote Data Entry and Technical Assistance Career Opportunity at arenaflex

Introduction to arenaflex arenaflex is a leading organization in the private industry, committed to providing exceptional services and support to its crewmembers and customers. With a strong focus on innovation, technology, and customer satisfaction, arenaflex is an ideal place to build a rewarding and challenging career. As a remote data entry and technical assistance specialist, you will play a vital role in ensuring the smooth operation of our systems, applications, and equipment, while providing top-notch support to our crewmembers. Job Overview We are seeking an experienced and skilled IT Support Specialist to join our team at arenaflex. As an Associate Analyst IT CTS, you will be responsible for providing technical assistance, support, and guidance to our crewmembers, while ensuring the timely resolution of technical issues and requests. This is a full-time, remote position that offers a competitive salary of $30 per hour, with opportunities for career growth and professional development. Key Responsibilities Provide technical support and assistance to crewmembers for all arenaflex equipment and applications, including communication and mobile devices Offer excellent on-site and remote customer service to crewmembers, ensuring prompt and effective resolution of technical issues Coordinate the resolution of incidents and requests from start to finish, working with internal and external resources as needed Monitor and support systems, maintaining client access and ensuring the smooth operation of our technology infrastructure Collaborate with all IT disciplines, working together to achieve first-contact resolution for all technical issues Maintain accurate documentation of requests, following arenaflex standards and procedures Update and maintain database documentation with the most relevant information, ensuring data accuracy and integrity Coordinate responses to significant incidents and outages, working closely with the IT team to minimize downtime and ensure business continuity Essential Qualifications Bachelor's degree or equivalent experience in a related field High school diploma or General Education Development (GED) certificate Experience supporting the latest operating systems, or successful completion of IT for Everyone certification via Coursera Experience implementing and supporting applications, with a strong understanding of software packages and deployment Availability for short-term travel (up to 50%) and possession of valid travel documents, with the ability to travel throughout Jamaica and the US Ability to obtain a valid visa to travel to the US, if required Experience using desktop configuration packages and a strong understanding of IT principles and practices Preferred Qualifications Certifications (Microsoft, Networking, programming languages) Knowledge of Microsoft desktop and server products, including Exchange and Office Suite Understanding of LAN environment using TCP/IP, DHCP, DNS, and other networking protocols Familiarity with communication, messaging, and system (VOIP and POTS) technologies Knowledge of mobile devices, including configuration, deployment, and management Experience with MDM solutions like Desktop ONE and Microsoft Intune Understanding of general media solutions and technologies Career Growth and Development At arenaflex, we are committed to the growth and development of our crewmembers. As an IT Support Specialist, you will have access to a range of training and development opportunities, including certification programs, workshops, and conferences. Our goal is to help you build a rewarding and challenging career, with opportunities for advancement and professional growth. Work Environment and Culture arenaflex is a dynamic and innovative organization, with a strong focus on customer satisfaction, safety, and teamwork. Our crewmembers are our greatest asset, and we are committed to providing a supportive and inclusive work environment that fosters collaboration, creativity, and growth. As a remote data entry and technical assistance specialist, you will be part of a talented and dedicated team, working together to achieve our goals and objectives. Compensation and Benefits arenaflex offers a competitive salary and benefits package, including a range of perks and incentives. As a full-time crewmember, you will be eligible for a range of benefits, including health insurance, retirement savings, and paid time off. Our goal is to provide a comprehensive and supportive benefits package that recognizes the value and contributions of our crewmembers. Conclusion If you are a motivated and experienced IT professional, looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role at arenaflex. As a remote data entry and technical assistance specialist, you will play a vital role in supporting our crewmembers and ensuring the smooth operation of our systems and applications. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this is an ideal opportunity to build a successful and fulfilling career with a leading organization in the private industry. Apply now to join our team at arenaflex and take the first step towards a rewarding and challenging career in IT support and technical assistance. Apply for this job