**Experienced Junior Tech Support Specialist – 24/7 Live-Chat Team at blithequark**

Are you a tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than blithequark, a leading innovator in mobile and online banking technology, as we seek a talented Junior Tech Support Specialist to join our 24/7 live-chat team. At blithequark, we're committed to revolutionizing the way people interact with their financial institutions. Our cutting-edge solutions empower customers to manage their accounts, make payments, and access a wide range of financial services from the comfort of their own homes. As a Junior Tech Support Specialist, you'll play a vital role in ensuring that our clients' mobile and online banking solutions are always running smoothly, and that our customers receive the highest level of support and service. **About blithequark** blithequark is a dynamic and forward-thinking organization that's passionate about harnessing the power of technology to drive innovation and excellence. With a strong focus on customer satisfaction, we're dedicated to building long-term relationships with our clients and partners. Our team is comprised of talented individuals from diverse backgrounds and industries, all united by a shared commitment to excellence and a passion for making a real difference in people's lives. **Job Summary** As a Junior Tech Support Specialist, you'll work closely with our clients, end-users, and technical teams to provide top-notch support and troubleshooting services for our mobile and online banking solutions. This is an entry-level position that offers a unique opportunity to develop your technical skills, work with a talented team, and make a real impact on our customers' lives. **Key Responsibilities** * Develop in-depth knowledge of our banking software and apps, including their features, functionality, and technical requirements * Collaborate with software technicians, technical support, and developers to resolve technical issues and improve the overall quality of our support services * Analyze technical logs to identify and troubleshoot issues encountered during 24/7 client support projects * Provide clear and concise explanations of technical processes and procedures to end-users, ensuring that they're able to understand and utilize our solutions effectively * Work closely with developers to investigate and diagnose issues, and to identify opportunities for process improvement * Manage a dynamic workload, prioritizing tasks and managing multiple concurrent projects to ensure timely completion and high-quality results * Monitor and improve the quality of our tech support process, identifying areas for improvement and implementing changes as needed **Requirements** * Excellent written and spoken English skills, with the ability to communicate complex technical information in a clear and concise manner * Strong interpersonal skills, with the ability to establish and maintain positive relationships with customers, colleagues, and other stakeholders * Solid troubleshooting skills, with the ability to analyze complex technical issues and identify effective solutions * Ability to learn technical skills quickly, with a strong desire to develop and expand your knowledge and expertise * In-depth learning and understanding of our mobile and online banking products, including their features, functionality, and technical requirements * Coordination with developers to investigate and diagnose issues, and to identify opportunities for process improvement * Ability to manage a dynamic workload, prioritizing tasks and managing multiple concurrent projects to ensure timely completion and high-quality results * Strong analytical and problem-solving skills, with the ability to think critically and creatively in a fast-paced environment **Preferred Qualifications** * Experience in banking live-chat support, with a strong understanding of the technical and operational requirements of this role * Experience in technical support, with a proven track record of providing high-quality support and troubleshooting services * Experience with Dialogflow, with a strong understanding of its features, functionality, and technical requirements * Experience with various mobile phone platforms, including iOS and Android * Project management experience, with a strong ability to prioritize tasks, manage multiple concurrent projects, and ensure timely completion and high-quality results * Working directly with US-based customers, with a strong understanding of their needs, preferences, and technical requirements * Knowledge of the US banking system, including its regulatory requirements, technical standards, and operational procedures **Benefits** * Fully remote work, with the flexibility to work from anywhere and at any time * Long-term employment, with opportunities for career growth and professional development * Competitive salary, with a strong compensation package that reflects your skills, experience, and contributions * Community of practice, with regular knowledge sharing and collaboration among colleagues * Internet compensation (50$ per month), to support your online activities and professional development * Friendly and easy-going international team and colleagues, with a strong focus on teamwork, collaboration, and mutual support **How to Apply** If you're a motivated and talented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant certifications or references to [insert contact information]. We can't wait to hear from you and explore how you can contribute to our team's success! Apply for this job