**Experienced Lead Customer Experience Supervisor – Teleperformance**

As a highly skilled and motivated professional, we invite you to join arenaflex, a leading organization in the customer experience industry, as an Experienced Lead Customer Experience Supervisor. This is a unique opportunity to leverage your exceptional leadership and communication skills to drive operational excellence, foster positive employer-employee-client relationships, and promote high levels of employee morale in a 100% work-at-home environment. **About arenaflex** arenaflex is a dynamic and innovative company that is revolutionizing the customer experience landscape. With a strong commitment to excellence, arenaflex has established itself as a trusted partner for businesses seeking to deliver exceptional customer experiences. Our team of experts is dedicated to creating a culture of innovation, collaboration, and continuous improvement, where employees can grow, learn, and thrive. **Responsibilities** As a Lead Customer Experience Supervisor at arenaflex, you will play a critical role in developing and implementing operational practices that drive business success and employee satisfaction. Your key responsibilities will include: * Developing and implementing operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale. * Managing compliance and reporting for all center operations, including: + Call volume forecasting and staffing + Client service commitments + Budget and financial management + Forecasted hours versus actual hours + Payroll and HR management * Overseeing day-to-day contact center operations and business planning, ensuring: + Staff safety and physical site security + Human resource development and training + Operational efficiency and service quality excellence * Promoting the highest standards of ethical and professional conduct through demonstrated individual performance. * Thriving as a team player in a fast-paced, high-energy, change-oriented environment. * Continuing liaison efforts with: + Account Management + Quality Assurance + Training + Recruiting + WFM (Workforce Management) + IT (Information Technology) + Client * Performing other related duties and assignments as required. **Qualifications** To be successful in this role, you will need to possess the following qualifications: * Bachelor's degree from an accredited college or university or equivalent work experience. * Medical Coding Certification is an added advantage. * Contact center leadership experience is preferred. * Currently a supervisor or above with excellent TOPS (Teleperformance Operational Performance System) implementation skills. * Experience managing programs with varying service objectives, agent skill requirements, and technical solutions. * Strong verbal, listening, and written communications skills required. * Excellent attendance history is required. * Some travel may be required. * Proficiency in Microsoft Office functions, including extended Outlook functions and complex Excel functions. **Skills and Competencies** To excel in this role, you will need to possess the following skills and competencies: * Strong leadership and communication skills. * Excellent problem-solving and analytical skills. * Ability to work in a fast-paced, high-energy environment. * Strong attention to detail and organizational skills. * Ability to prioritize tasks and manage multiple projects simultaneously. * Excellent interpersonal and team-building skills. * Ability to adapt to changing priorities and deadlines. **Career Growth Opportunities and Learning Benefits** arenaflex is committed to the growth and development of our employees. As a Lead Customer Experience Supervisor, you will have access to a range of career growth opportunities, including: * Professional development and training programs. * Mentorship and coaching from experienced leaders. * Opportunities for advancement and career progression. * A dynamic and supportive work environment that encourages innovation and creativity. **Work Environment and Company Culture** As a 100% work-at-home employee, you will have the flexibility to work from the comfort of your own home. arenaflex is committed to creating a culture of innovation, collaboration, and continuous improvement, where employees can grow, learn, and thrive. Our company culture is built on the following values: * Innovation and creativity. * Collaboration and teamwork. * Continuous improvement and learning. * Customer focus and satisfaction. * Employee well-being and engagement. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Paid Training. * Competitive Wages. * Full Benefits (Medical, Dental, Vision, 401k and more). * Paid Time Off. * Employee wellness and engagement program. **Conclusion** If you are a motivated and experienced professional looking for a challenging and rewarding opportunity, we invite you to apply for the Experienced Lead Customer Experience Supervisor role at arenaflex. As a member of our team, you will have the opportunity to drive business success, foster positive employer-employee-client relationships, and promote high levels of employee morale in a dynamic and innovative work environment. Apply now to join our team and take the first step towards a rewarding and challenging career with arenaflex. Apply Job! Apply for this job