**Experienced Lead Customer Experience Supervisor – Teleperformance**

As a highly skilled and results-driven professional, we invite you to join arenaflex, a dynamic and innovative organization that prioritizes exceptional customer experiences and employee satisfaction. In this pivotal role, you will have the opportunity to shape the future of customer experience by developing and implementing operational practices that foster positive employer-employee-client relationships and promote high levels of employee morale. **About arenaflex** arenaflex is a leading provider of customer experience solutions, dedicated to delivering exceptional service and support to our clients and their customers. Our mission is to empower our employees to provide outstanding experiences, while fostering a culture of innovation, collaboration, and continuous improvement. With a strong focus on employee satisfaction and well-being, we strive to create a work environment that is engaging, inclusive, and supportive. **Responsibilities** As a Lead Customer Experience Supervisor at arenaflex, you will be responsible for: * Developing and implementing operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale. * Managing compliance and reporting for all center operations, including: + Call volume forecasting and staffing + Client service commitments + Budget + Forecasted hours versus actual hours + Payroll + And more * Overseeing day-to-day contact center operations and business planning, ensuring: + Staff safety + Physical site security + Human resource development + Operational efficiency + Service quality excellence * Promoting the highest standards of ethical and professional conduct through demonstrated individual performance. * Thriving as a team player in a fast-paced, high-energy, change-oriented environment. * Continuing liaison efforts with: + Account Management + Quality Assurance + Training + Recruiting + WFM + IT + And the Client * Performing other related duties and assignments as required. **Qualifications** To be successful in this role, you will need: * A Bachelor's degree from an accredited college or university or equivalent work experience. * Medical Coding Certification is an added advantage. * Contact center leadership experience is preferred. * Currently a supervisor or above with excellent TOPS implementation skills. * Experience managing programs with varying service objectives, agent skill requirements, and technical solutions. * Strong verbal, listening, and written communications skills required. * Excellent attendance history is required. * Some travel may be required. * Proficiency in Microsoft Office functions, including extended Outlook functions and complex Excel functions. **Essential Skills and Competencies** To excel in this role, you will need to possess: * Strong leadership and communication skills. * Ability to analyze complex data and make informed decisions. * Excellent problem-solving and conflict resolution skills. * Strong attention to detail and organizational skills. * Ability to work in a fast-paced, dynamic environment. * Strong customer service skills and a customer-centric mindset. * Ability to build and maintain strong relationships with stakeholders. **Career Growth Opportunities and Learning Benefits** At arenaflex, we are committed to supporting your career growth and development. As a Lead Customer Experience Supervisor, you will have access to: * Ongoing training and development opportunities. * Mentorship and coaching from experienced leaders. * Opportunities for career advancement and professional growth. * A dynamic and supportive work environment that encourages innovation and creativity. **Work Environment and Company Culture** arenaflex is a remote-friendly organization that prioritizes employee satisfaction and well-being. As a Lead Customer Experience Supervisor, you will have the flexibility to work from home and enjoy a range of benefits, including: * A competitive salary and benefits package. * Paid time off and holidays. * Employee wellness and engagement program. * Opportunities for professional growth and development. * A dynamic and supportive work environment that encourages innovation and creativity. **Compensation, Perks, and Benefits** As a Lead Customer Experience Supervisor at arenaflex, you can expect: * A competitive salary and benefits package. * Paid time off and holidays. * Employee wellness and engagement program. * Opportunities for professional growth and development. * A dynamic and supportive work environment that encourages innovation and creativity. **How to Apply** If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job