Experienced Learning Experience Designer - Digital, Blended, and Classroom-Based Training Content Development for arenaflex Customer Trust Training Team

Introduction to arenaflex and the Industry arenaflex is a leading organization that prioritizes customer trust and satisfaction, and we're seeking a talented Learning Experience Designer to join our WW Customer Trust Training – Learning Experience Design (LXD) team. As a learning professional, you will be responsible for designing and developing learning programs that impact all new hires and tenured investigators within the Payment Risk Operations (PRO) vertical. If you're passionate about creating meaningful learning experiences and bar-raising talent that evolves with business needs, we encourage you to apply for this exciting opportunity. About the Role This role incorporates multiple aspects, including practical experience in designing digital, blended, and classroom-based training content, stakeholder management, setting and monitoring Instructional Design standards, coaching other LXDs, owning the end-to-end curriculum lifecycle, and continuously raising the bar on instructional integrity of our learning experiences. As a Learning Experience Designer, you will be responsible for creating engaging e-learning content, managing curriculum maintenance, mentoring new LXDs, and contributing to process improvements. Key Responsibilities Create engaging e-learning content for on-the-job performance improvement using authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools Manage and execute curriculum maintenance review and implementation cycles Mentor or coach new LXDs and apprentices on design and processes Consult with customers to define the problem to be solved and the best solution to that problem Contribute to the improvement of processes and curriculum templates to minimize development time for new training materials Employ project management skills and tools to manage multiple medium to large-scale projects from analysis through delivery concurrently Embed data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Investigator Learning Experience Lead efforts to drive continuous performance improvement from those insights Conduct analysis to identify key tasks/skills to target in the curriculum and perform post-implementation evaluation on key performance and business metrics Collaborate effectively with global stakeholder teams, including Training Delivery, Learner Performance, Operations, Quality, and GPO, to identify knowledge gaps and develop technical and non-technical training content About the Team We are the arenaflex WW Customer Trust Training Learning Experience Design (LXD) team, comprising LXDs, Project/Program Managers, and Managers. Our primary responsibility is to create great learning experiences for associates and investigators to support them during new hire, upskill, and other trainings that provide them with the resources they need to effectively do their job. We improve Learner Capabilities and Performance through continuous learning, inclusive curriculum design, localization, video-based learning, enhanced practice, proactive maintenance of our curricula, and by measuring the learner experience through customer feedback and curriculum evaluation. Essential Qualifications 5+ years of program or project management experience 5+ years of working cross-functionally with tech and non-tech teams experience 5+ years of defining and implementing process improvement initiatives using data and metrics experience Bachelor's degree Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications 5+ years of driving end-to-end delivery and communicating results to senior leadership experience 5+ years of driving process improvements experience 3+ years of managing stakeholders in cross-functional project experience 3+ years of change management experience Skills and Competencies To be successful in this role, you will need to possess strong project management skills, excellent communication and stakeholder management skills, and the ability to work effectively in a cross-functional team environment. You should be passionate about creating meaningful learning experiences and have a strong understanding of instructional design principles and adult learning theory. Additionally, you should be proficient in authoring tools such as Storyline, Rise, Camtasia, Captivate, or similar development tools. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Learning Experience Designer, you will have the opportunity to work on a variety of projects, collaborate with different stakeholders, and develop your skills and expertise in instructional design, project management, and stakeholder management. You will also have access to training and development programs, mentorship opportunities, and a supportive team environment that encourages continuous learning and improvement. Work Environment and Company Culture arenaflex is a dynamic and innovative organization that values diversity, inclusion, and employee satisfaction. Our work environment is collaborative, supportive, and fast-paced, with a focus on delivering high-quality results and continuously improving our processes and systems. We prioritize employee well-being, offer flexible working arrangements, and provide a range of benefits and perks to support our employees' physical, emotional, and financial well-being. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a salary, benefits, and perks that are designed to attract and retain top talent. Our benefits package includes health insurance, retirement savings, paid time off, and access to training and development programs. We also offer a range of perks, including flexible working arrangements, employee discounts, and access to on-site fitness classes and wellness programs. Conclusion If you're a motivated and experienced Learning Experience Designer who is passionate about creating meaningful learning experiences and bar-raising talent, we encourage you to apply for this exciting opportunity at arenaflex. With a strong focus on employee growth and development, a collaborative and supportive work environment, and a range of benefits and perks, arenaflex is the perfect place to take your career to the next level. Apply now to join our team and contribute to the success of our organization. Apply for this job