Experienced Licensed Pharmacy Technician and Customer Relations Specialist - Remote Work Opportunity with blithequark

Welcome to blithequark: Where Heart Meets Health At blithequark, we are driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle shapes our commitment to delivering human-centric health care that is both personal and innovative. As a leader in the health care industry, we recognize that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors empower every team member to play a vital role in transforming our culture and driving innovation to make health care more accessible, convenient, and affordable. Job Overview: Licensed Pharmacy Technician and Customer Relations Specialist We are excited to offer a unique opportunity for a licensed pharmacy technician to join our Customer Relations team, working remotely from the comfort of your own home. As a key member of our team, you will be responsible for responding to customer inquiries and concerns in a manner that reflects our company's purpose and values. If you are a compassionate and skilled pharmacy technician with excellent customer service skills, we encourage you to apply for this rewarding role. Key Responsibilities: Respond to customer calls, emails, and letters in a timely and professional manner, providing exceptional customer service and support Research and resolve customer concerns, partnering with field management, category managers, and other departments as needed Review and process incoming customer communications, ensuring that all issues are addressed and resolved efficiently Collaborate with internal stakeholders to stay up-to-date on company procedures, policies, and products, ensuring that customers receive accurate and helpful information Utilize advanced PC skills, including MS Windows-based applications, to manage customer interactions and resolve issues Requirements and Qualifications: To be considered for this role, you must be a resident of Arizona, Alaska, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Rhode Island, Tennessee, Texas, or Vermont, due to regulatory and licensing compliance requirements. Additionally, you must possess or be able to obtain Pharmacy Technician licensure in your state of residence prior to your start date. 1+ years of experience in a Customer Service environment Verifiable High School diploma, GED, or equivalent experience Proficient to advanced PC skills, including MS Windows-based applications Excellent communication and customer service skills Preferred Qualifications: Call Center experience, with a focus on excellence in service delivery Bilingual Spanish skills What We Offer: At blithequark, we are committed to supporting the well-being and growth of our team members. As a licensed pharmacy technician and Customer Relations Specialist, you can expect: A competitive hourly rate of $17.00, with a pay range of $17.00 - $31.30 A comprehensive benefits package, including medical, dental, and vision coverage Eligibility to enroll in our 401(k) retirement savings plan and Employee Stock Purchase Plan A fully-paid term life insurance plan, as well as short-term and long-term disability benefits Numerous well-being programs, education assistance, and free development courses A CVS store discount and discount programs with participating partners Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year Our Culture and Work Environment: At blithequark, we pride ourselves on our inclusive and supportive work environment. As a remote team member, you will be part of a dynamic and collaborative team that values diversity, equity, and inclusion. We recognize that our team members are our greatest asset, and we are committed to providing a workplace that is engaging, challenging, and rewarding. Career Growth and Development: As a licensed pharmacy technician and Customer Relations Specialist, you will have opportunities to grow and develop your skills and career. At blithequark, we believe in investing in our team members and providing them with the tools and resources they need to succeed. You can expect: Ongoing training and development opportunities to enhance your skills and knowledge Opportunities for advancement and career growth within the company A supportive and collaborative work environment that encourages innovation and creativity Conclusion: If you are a compassionate and skilled pharmacy technician with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a licensed pharmacy technician and Customer Relations Specialist at blithequark, you will be part of a dynamic team that is dedicated to making a positive impact on the lives of our customers. Join us and discover a career that is both rewarding and challenging, with opportunities for growth and development in a supportive and inclusive work environment. Apply for this job