**Experienced Live Chat Customer Support Specialist – Remote Opportunity at blithequark**

Are you a highly motivated and customer-centric individual looking for a remote opportunity to grow your career in the shipping industry? Do you possess excellent communication skills and the ability to work independently in a fast-paced environment? If so, we invite you to join blithequark, a leading shipping container supplier based in Tampa, Florida, as a Live Chat Customer Support Specialist. **About blithequark** blithequark is a dynamic and innovative company that specializes in providing high-quality shipping containers to customers across the United States. With a strong commitment to customer satisfaction and a passion for excellence, we strive to deliver exceptional service and support to our clients. As a Live Chat Customer Support Specialist, you will play a vital role in helping us achieve our mission by providing timely and effective support to our customers through live chat. **Job Summary** We are seeking a highly skilled and self-motivated Live Chat Customer Support Specialist to join our remote team. As a Live Chat Specialist, you will be responsible for answering live chats from customers, resolving their queries, and providing exceptional customer service. You will work closely with our team to ensure that our customers receive the best possible experience and that their needs are met promptly and efficiently. **Key Responsibilities** * Answer live chats from customers in a timely and professional manner * Respond to customer inquiries and resolve their queries in a friendly and courteous manner * Provide accurate and up-to-date information about our products and services * Escalate complex issues to senior team members or management as needed * Maintain a high level of customer satisfaction through effective communication and problem-solving skills * Work collaboratively with our team to achieve our customer service goals and objectives * Participate in ongoing training and development to improve your skills and knowledge **Essential Qualifications** * High school diploma or equivalent required; degree in a related field (e.g., customer service, business, communications) preferred * 1-2 years of experience in a customer-facing role, preferably in a live chat or call center environment * Excellent communication and interpersonal skills, with the ability to work with customers from diverse backgrounds and cultures * Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments * Ability to work independently and as part of a team, with a high level of motivation and self-discipline * Proficiency in a customer relationship management (CRM) system and other software applications (e.g., email, chat platforms) * Strong typing skills (at least 40 wpm) and ability to multitask in a fast-paced environment **Preferred Qualifications** * Experience in the shipping or logistics industry, or a related field * Knowledge of shipping containers and their applications * Familiarity with CRM software and other customer service tools * Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR)) * Fluency in multiple languages (e.g., Spanish, French, Mandarin) **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * High level of motivation and self-discipline * Strong typing skills (at least 40 wpm) * Ability to multitask in a fast-paced environment * Proficiency in a CRM system and other software applications * Strong attention to detail and accuracy * Ability to work under pressure and meet deadlines * Strong customer service skills, with a focus on customer satisfaction and loyalty **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their careers. As a Live Chat Customer Support Specialist, you will have the opportunity to: * Participate in ongoing training and development programs to improve your skills and knowledge * Work with a dynamic and innovative team to achieve our customer service goals and objectives * Collaborate with senior team members and management to develop and implement new processes and procedures * Take on additional responsibilities and challenges as you grow and develop in your role * Pursue opportunities for advancement and career growth within the company **Work Environment and Company Culture** blithequark is a remote-friendly company that values flexibility and work-life balance. As a Live Chat Customer Support Specialist, you will have the opportunity to work from the comfort of your own home or office, with a flexible schedule that allows you to balance your work and personal life. Our company culture is built on a foundation of: * Collaboration and teamwork * Innovation and creativity * Customer satisfaction and loyalty * Continuous learning and development * Flexibility and work-life balance **Compensation, Perks, and Benefits** As a Live Chat Customer Support Specialist at blithequark, you will receive: * A base salary of $500 per month * 5% commission on each sale of a shipping container (approximately $20-$30 per container) * Paid training and ongoing development opportunities * Paid sick days and paid days off * Holidays (e.g., Christmas, Christmas Eve, Thanksgiving, 4th of July, New Year's Day, New Year's Eve) * Cool company incentives and rewards * Opportunity to work from home or office with a flexible schedule * Access to a range of benefits and perks, including health insurance, retirement plans, and more **How to Apply** If you are a motivated and customer-centric individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please email your resume and a cover letter to the address below, and we will get back to you within 48 hours if you are selected for an interview. Apply Job! We look forward to hearing from you and exploring how you can contribute to our team's success! Apply for this job