**Experienced Live Chat Implementation Specialist – Intercom Integration and Customer Support Enhancement**

Are you a skilled professional with a passion for delivering exceptional customer experiences? Do you have a knack for implementing cutting-edge technology solutions that drive business growth and customer satisfaction? If so, we invite you to join blithequark as an Implementation Specialist for our Live Chat project, where you will play a crucial role in integrating Intercom and enhancing our customer support capabilities. **About blithequark** At blithequark, we are a forward-thinking organization that is dedicated to revolutionizing the way we interact with our customers. We believe that exceptional customer experiences are the key to driving business success, and we are committed to investing in the latest technology solutions that enable us to deliver world-class support. Our team is passionate about innovation, collaboration, and continuous learning, and we are seeking like-minded professionals to join our ranks. **Job Summary** As an Implementation Specialist for our Live Chat project, you will be responsible for reviewing and implementing the Live Chat solution using Intercom. This is a unique opportunity to work with a cutting-edge technology platform and make a significant impact on our customer support capabilities. If you have a strong background in customer support, technical implementation, and project management, we encourage you to apply for this exciting role. **Key Responsibilities** * Review and implement the Live Chat solution using Intercom, ensuring seamless integration with our existing systems and processes * Collaborate with cross-functional teams, including customer support, sales, and marketing, to ensure a smooth implementation process * Develop and maintain documentation, including user guides, technical specifications, and training materials * Provide training and support to customer support teams on the use of Intercom and Live Chat features * Troubleshoot and resolve technical issues related to the Live Chat implementation * Continuously monitor and evaluate the effectiveness of the Live Chat solution, identifying areas for improvement and implementing changes as needed * Stay up-to-date with the latest features and updates from Intercom, ensuring that our implementation remains current and optimized **Essential Qualifications** * 2+ years of experience in customer support, technical implementation, or project management * Strong background in customer support principles, including issue resolution, escalation procedures, and customer communication * Proven experience with technical implementation, including software installation, configuration, and testing * Excellent project management skills, including planning, coordination, and execution * Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues * Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams * Strong attention to detail and organizational skills, with the ability to manage multiple projects and priorities **Preferred Qualifications** * Experience with Intercom or similar Live Chat platforms * Knowledge of customer support software and systems, including CRM, ticketing, and knowledge base tools * Experience with project management methodologies, including Agile or Scrum * Strong understanding of technical concepts, including API integration, data mapping, and system configuration * Certification in customer support, technical implementation, or project management (e.g. Certified Customer Support Professional, Certified Technical Implementation Specialist, or Project Management Professional) **Skills and Competencies** * Strong technical skills, including proficiency in software installation, configuration, and testing * Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues * Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams * Strong attention to detail and organizational skills, with the ability to manage multiple projects and priorities * Ability to work in a fast-paced environment, with multiple deadlines and priorities * Strong understanding of customer support principles, including issue resolution, escalation procedures, and customer communication **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to investing in the growth and development of our employees. As an Implementation Specialist, you will have opportunities to: * Work on high-profile projects that drive business growth and customer satisfaction * Collaborate with cross-functional teams to develop and implement new solutions * Develop and maintain technical skills, including proficiency in software installation, configuration, and testing * Participate in training and development programs, including certification courses and workshops * Take on leadership roles and responsibilities, including mentoring and coaching junior team members **Work Environment and Company Culture** At blithequark, we pride ourselves on our collaborative and inclusive work environment. Our team is passionate about innovation, continuous learning, and customer satisfaction, and we are committed to creating a workplace that is supportive, flexible, and fun. As an Implementation Specialist, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including a salary range of $80,000 - $110,000 per year, depending on experience. In addition, we offer a range of benefits, including: * Comprehensive health insurance, including medical, dental, and vision coverage * 401(k) retirement plan, with company match * Flexible paid time off, including vacation, sick leave, and holidays * Professional development opportunities, including training and certification courses * Collaborative and inclusive work environment, with opportunities for growth and advancement **Conclusion** If you are a motivated and experienced professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join blithequark as an Implementation Specialist for our Live Chat project. With your technical skills, analytical abilities, and passion for customer support, you will play a crucial role in driving business growth and customer satisfaction. Apply now to take the first step in your career journey with blithequark! Apply for this job