**Experienced Live Chat Support Agent – Mobile Application Support Specialist**

At arenaflex, we're passionate about delivering exceptional customer experiences and empowering our clients to achieve their goals. As a leading technology consulting firm with a global presence, we're committed to fostering diverse, multicultural teams that drive innovation and growth. With offices across the US and a strong presence in New York, we're dedicated to helping our clients succeed in an ever-evolving digital landscape. **Job Summary:** We're seeking an experienced Live Chat Support Agent to join our team in Denver, CO. As a remote worker, you'll be part of a dynamic team that provides critical assistance to our clients through chat tools, following arenaflex's standard operating procedures. If you're passionate about technology, enjoy working in a fast-paced environment, and are committed to delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. **Location:** This is a remote position, and you must be a resident of Colorado state. All remote work must be performed in Colorado, and we will not consider out-of-state candidates who are looking to relocate to Colorado for this position. **Work Schedule:** * Training: Monday - Friday, 9 AM - 6 PM, for 3 weeks * Permanent schedule: Tuesday through Saturday, 9 AM - 6 PM **Job Description:** As a Live Chat Support Agent, you'll play a critical role in providing Tier I support and customer assistance for our mobile application. Your responsibilities will include: * Providing critical assistance to clients through chat tools, following arenaflex's standard operating procedures * Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems * Installing client software on supported devices, following defined procedures, processes, and methods * Employing Incident Management procedures to enter tickets into the required tracking system * Collaborating with cross-functional teams to resolve complex issues and improve customer experiences **Minimum Qualifications:** * One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support * OR * Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees **Preferred Qualifications:** * Jira experience * ITIL Certification * Agile and scrum methodology experience * Government work experience * Apple and Google Play Store experience * Use of diagnostic tools and knowledge of diverse range of mobile device makes and models **Essential Skills and Competencies:** * Excellent communication and problem-solving skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong analytical and technical skills, with a focus on mobile application support * Proficiency in chat tools and customer service software * Ability to work collaboratively with cross-functional teams * Strong attention to detail and ability to follow procedures and processes **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to helping our employees grow and develop their skills. As a Live Chat Support Agent, you'll have access to: * Ongoing training and development opportunities to enhance your technical skills and knowledge * Collaborative and dynamic work environment that fosters innovation and growth * Opportunities for career advancement and professional development * Access to cutting-edge technology and tools to support your work **Work Environment and Company Culture:** At arenaflex, we're passionate about creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on: * Collaboration and teamwork * Innovation and creativity * Customer-centric approach * Continuous learning and development * Diversity, equity, and inclusion **Compensation, Perks, and Benefits:** We offer a competitive compensation package, including: * Competitive hourly rate * Ongoing training and development opportunities * Collaborative and dynamic work environment * Access to cutting-edge technology and tools * Opportunities for career advancement and professional development **How to Apply:** If you're passionate about technology, enjoy working in a fast-paced environment, and are committed to delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. **Note:** This job posting is not intended to be a comprehensive list of all responsibilities, qualifications, or requirements. arenaflex reserves the right to modify or change the job description, qualifications, or requirements at any time. Apply for this job