**Experienced Loyalty Customer Care Representative – Work From Home Opportunity with arenaflex**

**Job Type:** Full-time, Work from Home (WFH) Opportunity **Location:** Texas, Mississippi, Oklahoma, Florida, Tennessee, Louisiana, or Georgia **Hourly Rate:** $17/hour + bonuses with performance **Job Description:** **Join arenaflex, a global leader in loyalty marketing, as we revolutionize the way brands connect with their customers. As an Experienced Loyalty Customer Care Representative, you will be at the forefront of delivering exceptional customer experiences, promoting loyalty brand building, and creating customer insights that drive team performance.** **Why you will love working at arenaflex:** * **Global Leader in Loyalty Marketing:** arenaflex is a pioneer in loyalty marketing, working with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions. * **Mission and Values Driven:** Our mission is to grow enterprise value through loyalty for our clients, and every role within arenaflex has a purpose and directly contributes to achieving this mission. * **Fun, High-Trust, Transparent Workplace:** We believe in leadership and ownership, and our hybrid work environment, personal holidays, casual dress code, and focus on diversity and inclusion create a culture that makes our teammates proud. * **Career Growth Opportunities:** arenaflex offers a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey. **About the Team and What We'll Build Together:** As a member of our arenaflex Contact Center team, you will have the special opportunity to generate meaningful emotional connections with our customers daily. We value your skills as a Tier 1 Agent to promote loyalty brand building on behalf of our clients, while creating customer insights that drive team performance. Come join our winning arenaflex Contact Center team where you will have the ability to consistently leverage your superior communication skills in the loyalty marketplace. **How You Will Make an Impact:** * **Learn Specific Client Loyalty Program Guidelines:** Stay up-to-date on client loyalty program guidelines to provide accurate and informed responses to customer inquiries. * **Answer Incoming Inquiries:** Respond to all incoming inquiries directed to you in various media channels (phone, email, chat) in a timely and professional manner. * **Approach Each Day with a Positive, Professional, Customer-Centric, and Team-Oriented Attitude:** Demonstrate a positive and professional attitude, prioritizing customer satisfaction and teamwork. * **Act with Integrity at All Times:** Uphold the highest standards of integrity, honesty, and ethics in all interactions with customers and colleagues. * **Communicate Clearly and Concisely:** Communicate effectively in both verbal and written formats, ensuring clear and concise responses to customer inquiries. * **Take Ownership of Customer Inquiries:** Take ownership of customer inquiries, working towards a resolution and escalating issues as necessary. * **De-escalate as Necessary:** Utilize effective communication and problem-solving skills to de-escalate customer concerns and resolve issues. * **Efficiently Use Internal Systems and Resources:** Utilize arenaflex's internal systems and resources to efficiently manage customer inquiries and resolve issues. * **Work Independently:** Work independently without relying heavily on the team or supervisor, demonstrating self-motivation and initiative. * **Adhere to Schedules and Company Policies and Procedures:** Adhere to schedules and company policies and procedures, ensuring timely and efficient service delivery. **What You Need to Be Successful:** * **High School Diploma or Equivalent:** Possess a high school diploma or equivalent, with a strong foundation in communication and customer service skills. * **Ability to Attend a 7-Week Training Program:** Attend a 7-week training program (remotely) with 100% attendance, demonstrating a commitment to learning and development. * **Basic Computer Knowledge:** Possess basic computer knowledge, with a demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook). * **1+ Year of Customer Service Experience:** Possess 1+ year of customer service experience (or equivalent experience), with a strong focus on customer satisfaction and retention. * **Strong Customer Service Orientation:** Demonstrate a strong customer service orientation, with a focus on external and internal customers. * **Collaborative Nature:** Possess a collaborative nature, working effectively within assigned teams to achieve common goals. * **Good Problem-Solving Ability:** Demonstrate good problem-solving ability, effectively guiding customers through solutions and resolving issues. * **High Level of Accuracy and Attention to Detail:** Possess a high level of accuracy and attention to detail, ensuring timely and efficient service delivery. * **"Whatever It Takes" Attitude:** Demonstrate a "whatever it takes" attitude, prioritizing customer satisfaction and teamwork. * **Ability to Be Flexible:** Possess the ability to be flexible regarding changes in work processes and environment, adapting to new situations and challenges. * **Ability to Multitask:** Demonstrate the ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness). * **Strong Verbal, Written, and Listening Communication Skills:** Possess strong verbal, written, and listening communication skills, ensuring effective communication with customers and colleagues. * **Flexibility with Scheduling:** Possess flexibility with scheduling, including weekends, to meet the needs of the business and customers. * **Savvy Computer Knowledge:** Possess savvy computer knowledge, with a demonstrated proficiency in Microsoft Office (Word, Excel, Outlook). * **2+ Years of Customer Service Experience:** Possess 2+ years of customer service experience, with a strong focus on customer satisfaction and retention. **Our Teammates are at the Heart of Everything We Do:** * **Healthy People are Happy People:** arenaflex prioritizes mental and physical health, offering robust health insurance and benefits options, free fitness programs, and generous vacation time. * **Career Growth Opportunities:** arenaflex offers a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey. * **Competitive Pay and Benefits:** arenaflex offers competitive pay, 401k matching, annual profit sharing, and bonuses, making it an attractive place to build your career. **arenaflex is a Place for All:** * **Embracing Diversity and Inclusion:** arenaflex is committed to fostering a workplace where teammates draw upon their own diverse backgrounds, experiences, and perspectives. * **Equal Opportunity Employer:** arenaflex is an equal opportunity employer, committed to nondiscrimination and equal opportunity in all aspects of employment. **How to Apply:** If you are a motivated and customer-focused individual with a passion for loyalty marketing, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join the arenaflex team today! Apply for this job