**Experienced Medicaid Customer Service Representative – Remote Opportunity in Nevada**

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join blithequark's team of dedicated professionals as a Medicaid Customer Service Representative. As a key member of our remote team, you will play a vital role in providing top-notch support to our clients and their customers, helping to resolve issues, and exceeding expectations. **About blithequark** At blithequark, we're committed to redefining the customer service experience one interaction at a time. With a global presence and a diverse range of career opportunities, we offer a unique chance to grow and develop your skills in a supportive and inclusive environment. Our company culture is built on the values of empathy, innovation, and teamwork, and we're proud to say that over 70% of our leaders are promoted from within. Join us and discover a world of possibilities! **Our Mission** At blithequark, we're dedicated to making a positive impact on the lives of our employees, customers, and the communities we serve. That's why we've established Making Lives Better with blithequark (MLB), our award-winning, in-house non-profit charity. Through MLB, we empower people to make a difference through mission-focused work, providing opportunities for our employees to give back and make a lasting impact. **Job Summary** As a Medicaid Customer Service Representative, you will be the primary point of contact for our clients' customers, providing exceptional support and resolving issues in a timely and professional manner. Your role will involve: * Assisting customers with issues and concerns they are experiencing during the use of our product and/or service * Documenting call-related information for auditing and reporting purposes * Maintaining and updating customer information as necessary * Upselling current customers on new or enhanced services **Responsibilities** * Provide exceptional customer service, addressing customer concerns and resolving issues in a timely and professional manner * Document call-related information, including customer interactions, issues, and resolutions, for auditing and reporting purposes * Maintain and update customer information, ensuring accuracy and completeness * Upsell current customers on new or enhanced services, identifying opportunities to increase revenue and improve customer satisfaction * Collaborate with internal teams to resolve complex issues and provide seamless support to customers * Stay up-to-date on product and service offerings, ensuring accurate information and recommendations are provided to customers **Essential Qualifications** * High school diploma or equivalent required; associate's or bachelor's degree preferred * 1-2 years of customer service experience, preferably in a healthcare or insurance setting * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Strong problem-solving and analytical skills, with the ability to resolve complex issues and make informed decisions * Proficiency in computer software applications, including CRM systems and Microsoft Office * Ability to work in a fast-paced, dynamic environment, with a high level of adaptability and flexibility **Preferred Qualifications** * Experience working in a remote or virtual environment * Knowledge of Medicaid and healthcare regulations * Certification in customer service or a related field * Bilingual or multilingual skills, with the ability to communicate effectively with customers in multiple languages **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Strong problem-solving and analytical skills, with the ability to resolve complex issues and make informed decisions * Ability to work in a fast-paced, dynamic environment, with a high level of adaptability and flexibility * Proficiency in computer software applications, including CRM systems and Microsoft Office * Strong attention to detail, with the ability to maintain accurate records and documentation **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their skills, with a range of career growth opportunities and learning benefits available. These include: * Ongoing training and development programs, designed to enhance your skills and knowledge * Opportunities for advancement, with a clear path for career progression * Access to industry-leading tools and technologies, ensuring you stay up-to-date with the latest trends and innovations * Collaborative and supportive work environment, with a focus on teamwork and open communication **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from the comfort of your own home, with a dedicated workspace and reliable internet connection. Our company culture is built on the values of empathy, innovation, and teamwork, with a focus on creating a positive and inclusive work environment. We're proud to offer a range of benefits and perks, including: * Competitive hourly rate of $15/hour * Flexible scheduling, with the ability to work from home * Ongoing training and development programs * Opportunities for advancement and career growth * Access to industry-leading tools and technologies * Collaborative and supportive work environment **Compensation, Perks, and Benefits** We offer a competitive hourly rate of $15/hour, with a range of benefits and perks designed to support your financial, emotional, mental, and physical well-being. These include: * Competitive hourly rate * Flexible scheduling, with the ability to work from home * Ongoing training and development programs * Opportunities for advancement and career growth * Access to industry-leading tools and technologies * Collaborative and supportive work environment **Conclusion** If you're a customer-focused individual with a passion for delivering exceptional service, we invite you to join blithequark's team of dedicated professionals as a Medicaid Customer Service Representative. With a competitive hourly rate, flexible scheduling, and a range of benefits and perks, we offer a unique opportunity to grow and develop your skills in a supportive and inclusive environment. Apply now and discover a world of possibilities! Apply for this job