**Experienced Medical Billing Customer Support Specialist - Remote 2nd Shift Opportunity at arenaflex**

At arenaflex, we're committed to delivering exceptional patient care and empowering individuals to manage their health and treatment at home. As a national leader in providing medical equipment and services, we're seeking a dedicated and compassionate Medical Billing Customer Support Specialist to join our team. In this role, you'll play a vital part in ensuring our patients receive the highest level of care and support. **About arenaflex** arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care. **Overview and Responsibilities** We're seeking a highly motivated and customer-focused Medical Billing Customer Support Specialist to join our CPAP Centralized Care Team - REMOTE. As a key member of our team, you'll provide support to our patients, referral sources, and employees by performing tasks related to patient care and third-party reimbursement. Your primary responsibilities will include: * Providing exceptional customer service and support to patients, referral sources, and employees * Processing new orders, responding to questions, resolving issues, and forwarding to appropriate personnel in a timely manner * Collecting co-pays and deductible amounts, conducting insurance verification and eligibility for services/products, and preparing complete and accurate files for the Billing Department * Maintaining accuracy and quality control throughout patient contact and data entry * Working extensively with our proprietary eIntake system and performing other duties as assigned **Pay and Benefits** * Starting pay: $15.25 per hour for the 1st Shift and $15.75 per hour for the 2nd Shift * Quarterly Bonus opportunity * 100% REMOTE Work from Home day one of employment * Comprehensive benefits package, including: + 401k + Medical, Dental, and Vision + Life Insurance and Disability + Generous Paid Time Off and Paid Holidays + Employee Discount Program + Employee Recognition Program + Bonus and Incentive Opportunities + Mileage reimbursement (when applicable for the position) + Telephone reimbursement (when applicable for the position) **Essential Duties and Responsibilities** * Brings ideas for process or efficiency improvements to supervisor * Builds relationships with locations, field management, patients, and referral sources * Collects co-pays and deductible amounts * Conducts insurance verification and eligibility for services/products * Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns * Develops and maintains a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines * Maintains accuracy and quality control throughout patient contact and data entry * Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts, and processing paperwork * Obtains authorization and qualification documentation * Prepares complete and accurate files for the Billing Department * Processes new orders, responds to questions, resolves issues, or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction * Processes work orders to field locations and coordinates timely fulfillment of products and services ordered * Provides product/service information and education by answering questions, offering assistance * Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies * Works extensively with eIntake proprietary system **Qualifications** * Employment is contingent on: + Background investigation (company-wide) + Drug screen (when applicable for the position) + Valid driver's license in state of residence with a clean driving record (when applicable for the position) * Education and/or Experience: + High school diploma or GED equivalent required + One to three years of related prior work experience in a team-oriented environment + Experience in the medical field and administrative record management + Strong customer service background * Skills, Knowledge, and Abilities: + Effectively communicate in English; both oral and written + Helpful, knowledgeable, and polite while maintaining a positive attitude + Interpret a variety of communications in English (verbal, non-verbal, written, listening, and visual) + Knowledge of medical billing practices and of billing reimbursement + Maintain confidentiality and practice discretion and caution when handling sensitive information + Medical terminology + Multi-task along with attention to detail + Self-motivation, organized, time-management, and deductive problem-solving skills + Sense of urgency and responsiveness to physicians, location employees, and patients + Work independently and as part of a team **Physical Demands** * Lifting of 10lbs. * Requires sitting, walking, standing, talking, or listening; extensive hours sitting at a desk * Requires close vision to small print on computer and/or paperwork; extensive hours working on the computer **Machines, Equipment, and Technical Abilities** * Email transmission and communication * Internet navigation and research * Microsoft applications; Word and Excel * Office equipment; fax machine, copier, printer, phone, and computer/tablet **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to submit your resume today! The hiring manager reviews resumes and contacts applicants who have related experience to the applied position. To view the status of a position that you submitted your profile to, sign into your account. All positions are posted for a minimum of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in arenaflex Healthcare Inc. Apply for this job