Experienced Member Program Coordinator – Healthcare Membership Development and Customer Service Expert

Introduction to CVS Health and Our Mission Imagine being part of a team that is dedicated to helping others and making a real difference in people's lives. At CVS Health, we are passionate about providing top-notch healthcare services and ensuring that our members receive the best possible care. We are now seeking a highly skilled and driven Member Program Coordinator to join our dynamic team and contribute to the success of our membership program. As a Member Program Coordinator, you will play a vital role in managing the day-to-day operations of our program, developing innovative solutions, and providing exceptional customer service to our members. About the Role As a Member Program Coordinator at CVS Health, you will be responsible for developing and implementing member programs, ensuring compliance with applicable regulations, and providing assistance and guidance to our members. You will be the primary point of contact for customer service inquiries and will work closely with internal and external stakeholders to ensure effective program operations. If you have a passion for helping others, excellent communication and interpersonal skills, and a can-do attitude, we encourage you to apply for this exciting opportunity. Key Responsibilities Develop and implement member programs that meet the needs of our members and comply with applicable regulations Provide exceptional customer service and support to our members, responding to inquiries and resolving issues in a timely and professional manner Maintain accurate records and databases, ensuring that all member information is up-to-date and secure Monitor program performance and implement improvements, identifying areas for growth and development Collaborate with internal and external stakeholders, including cross-functional teams and external partners, to ensure effective program operations Facilitate and coordinate member meetings, events, and activities, ensuring that all logistics are handled efficiently and effectively Analyze program data to identify trends and opportunities, making recommendations for program improvements and enhancements Develop and implement procedures to ensure program compliance with regulations, staying up-to-date with industry developments and best practices Participate in industry conferences and meetings, representing CVS Health and staying current with industry trends and developments Generate reports to track program progress and results, providing insights and recommendations to senior management Essential Qualifications To be successful in this role, you will need to possess a combination of education, experience, and skills. The ideal candidate will have: A Bachelor's degree in healthcare, business, or a related field At least 2 years of experience working with health plans, managed care, or related customer service experience Proven ability to build relationships with customers, members, and external partners Strong computer skills, including Microsoft Office and database management Exceptional oral and written communication skills, with the ability to communicate complex information in a clear and concise manner Preferred Qualifications In addition to the essential qualifications, we are looking for candidates who possess: Experience working in a fast-paced environment, with the ability to prioritize tasks and manage multiple projects simultaneously Knowledge of healthcare regulations and compliance requirements Experience with data analysis and reporting, with the ability to identify trends and opportunities Strong problem-solving skills, with the ability to think critically and creatively Experience working in a team environment, with a strong focus on collaboration and teamwork Skills and Competencies To be successful in this role, you will need to possess a range of skills and competencies, including: Communication skills : The ability to communicate complex information in a clear and concise manner, both verbally and in writing Interpersonal skills : The ability to build relationships with customers, members, and external partners, with a strong focus on customer service and support Organizational skills : The ability to prioritize tasks and manage multiple projects simultaneously, with a strong focus on attention to detail and accuracy Analytical skills : The ability to analyze data and identify trends and opportunities, with a strong focus on problem-solving and critical thinking Technical skills : The ability to use Microsoft Office and database management software, with a strong focus on technical proficiency and adaptability Career Growth Opportunities and Learning Benefits At CVS Health, we are committed to helping our employees grow and develop in their careers. As a Member Program Coordinator, you will have access to a range of training and development opportunities, including: Professional development programs : We offer a range of professional development programs, including training sessions, workshops, and conferences Mentorship opportunities : We offer mentorship opportunities, pairing you with experienced professionals who can provide guidance and support Career advancement opportunities : We offer career advancement opportunities, with a strong focus on promoting from within Education assistance programs : We offer education assistance programs, including tuition reimbursement and student loan forgiveness Work Environment and Company Culture At CVS Health, we are proud of our dynamic and inclusive work environment. As a Member Program Coordinator, you will be part of a team that is passionate about helping others and making a real difference in people's lives. Our company culture is built on a range of values, including: Respect : We respect each other, our members, and our partners, with a strong focus on diversity and inclusion Integrity : We act with integrity, with a strong focus on ethics and compliance Collaboration : We collaborate with each other, our members, and our partners, with a strong focus on teamwork and partnership Innovation : We innovate and improve, with a strong focus on creativity and problem-solving Compensation, Perks, and Benefits At CVS Health, we offer a competitive salary and benefits package, including: Competitive salary : We offer a competitive salary, with a strong focus on recognizing and rewarding outstanding performance Comprehensive benefits package : We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a range of other benefits Retirement savings plan : We offer a retirement savings plan, with a strong focus on helping our employees plan for their future : We offer paid time off, with a strong focus on work-life balance and employee well-being Conclusion If you are a motivated and driven individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. As a Member Program Coordinator at CVS Health, you will be part of a dynamic team that is dedicated to making a real difference in people's lives. With a competitive salary and benefits package, opportunities for career growth and development, and a strong focus on company culture and values, this is an opportunity not to be missed. Apply today and join our team! Apply for this job