Experienced Multilingual Customer Solutions Specialist – Portuguese and English Language Support Expert for a Dynamic and Fast-Paced Environment

Welcome to blithequark Are you passionate about delivering exceptional customer experiences and enjoy the thrill of solving complex challenges? Do you speak both Portuguese and English fluently? We're excited to announce an incredible opportunity for a talented and driven Customer Solutions Specialist to join our team at blithequark. As a key member of our customer-facing team, you will have the chance to make a real difference in the lives of our customers, providing top-notch support and resolving issues with ease and professionalism. About Our Industry The customer service industry is rapidly evolving, with technological advancements and shifting consumer expectations driving the need for innovative and personalized support solutions. At blithequark, we're committed to staying at the forefront of this evolution, leveraging cutting-edge tools and techniques to deliver truly exceptional customer experiences. As a Customer Solutions Specialist, you'll be an integral part of this mission, working closely with our customers to understand their needs, provide tailored support, and drive long-term loyalty and satisfaction. Job Summary As a Customer Solutions Specialist at blithequark, you will serve as the primary point of contact for our customers, providing expert support and guidance on billing-related questions, system capabilities, and troubleshooting. You will be responsible for managing incoming phone calls, emails, and cases, as well as educating customers on our services and software. Your exceptional communication skills, both written and spoken, will enable you to build strong relationships with our customers, understand their needs, and provide personalized solutions that meet their unique requirements. Key Responsibilities Manage incoming phone calls, emails, and cases in a fast-paced, dynamic environment Assist customers with billing and contract-related requests, providing clear and concise explanations and resolutions Educate customers on our services and software, answering general questions and providing tailored support and guidance Coordinate with subcontractor technicians to schedule installations and maintenance, ensuring seamless and efficient service delivery Conduct standardized troubleshooting of user-reported issues with our software and hardware, leveraging your technical expertise to resolve complex problems Maintain accurate records of customer interactions, process customer accounts, and file documents in accordance with our procedures and policies Follow established communication procedures, guidelines, and policies, ensuring consistency and quality in all customer interactions Take the extra mile to engage customers, build strong relationships, and drive long-term loyalty and satisfaction Participate in additional ad-hoc tasks and projects, aligning with business needs and contributing to the growth and success of our team Requirements To succeed as a Customer Solutions Specialist at blithequark, you'll need to possess a unique blend of technical, business, and interpersonal skills. We're looking for individuals who are passionate about delivering exceptional customer experiences, thrive in fast-paced environments, and are committed to ongoing learning and professional growth. Technical Skills Strong knowledge of Microsoft Office applications, including Word, Excel, and Outlook Experience with CRM software is highly desirable, although not essential Personal Attributes Customer-first mindset, with a passion for helping people and driving exceptional customer experiences Effective follow-up and organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines Sharp attention to detail, with outstanding problem-solving abilities and a talent for analyzing complex issues Ability to work well both independently and as part of a team, collaborating with colleagues to achieve shared goals and objectives Great planning and organizational skills, with the ability to adapt to changing priorities and circumstances Positive attitude and proactive approach, with a willingness to take the initiative and drive results Languages Excellent communication skills in both Portuguese (C1) and English (B2), written and spoken Qualifications A High school diploma or equivalent, with a College level preferred Previous experience in BPO and Customer Service and/or technical account management is highly desirable A proven track record demonstrating the skills and qualities outlined in this job description Benefits and Perks At blithequark, we're committed to providing our employees with a comprehensive range of benefits and perks, designed to support their well-being, growth, and success. These include: A competitive salary, reflecting your skills, experience, and contributions to our team Monthly performance bonuses, recognizing and rewarding your achievements and hard work A cafeteria plan, providing you with flexibility and choice in your benefits Team-building and free-time activities, fostering a sense of community and camaraderie among our employees Flexibility, with opportunities for remote work and flexible scheduling A youthful and dynamic environment, with a culture that's supportive, inclusive, and fun Home office options, allowing you to work from the comfort and convenience of your own home Career Growth and Development At blithequark, we're passionate about helping our employees grow and develop, both personally and professionally. We offer a range of training and development opportunities, including: A comprehensive onboarding program, designed to equip you with the skills and knowledge you need to succeed in your role Ongoing training and coaching, helping you to build your skills and expertise Opportunities for career advancement, with a clear path for progression and growth A culture that encourages innovation, creativity, and experimentation, with a willingness to try new things and take calculated risks Work Environment and Culture At blithequark, we're proud of our dynamic and supportive work environment, which is built on a foundation of teamwork, collaboration, and mutual respect. We believe in fostering a culture that's inclusive, diverse, and fun, with a range of activities and initiatives designed to promote employee engagement and well-being. These include: Regular team-building activities, such as social events, outings, and volunteer days A range of employee recognition and reward programs, acknowledging and celebrating your achievements and contributions A comprehensive employee assistance program, providing support and resources for your physical and mental health A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that's welcoming and inclusive for all Why Join blithequark? At blithequark, we're passionate about delivering exceptional customer experiences, driving business growth, and making a positive impact on our communities. We're a dynamic and innovative company, with a culture that's supportive, inclusive, and fun. If you're looking for a challenging and rewarding role, with opportunities for growth and development, we encourage you to apply for this exciting opportunity. Join our team today and discover a workplace that's truly unique and special! Apply now to become a part of our talented team and take the first step towards an exciting and rewarding career as a Customer Solutions Specialist at blithequark. Apply for this job