Experienced Multilingual Customer Support Consultant for Global Tech Solutions - Native German and English C1 Proficiency Required for Remote Position in Morocco

Introduction to blithequark Imagine being part of a dynamic team that supports the world's leading SaaS, Software, and Hardware solutions, working in a multicultural and multilingual environment from the comfort of your own home office. At blithequark, we thrive on innovation, diversity, and a People First management approach that empowers our team members to unlock their full potential. If you're passionate about the tech world and eager to master new skills while achieving challenging goals, we invite you to join our journey as a Customer Support Consultant. About the Role As a Customer Support Consultant at blithequark, you will play a vital role in providing exceptional customer and technical support to our clients across the globe. Your proficiency in both German and English (C1 level) will be invaluable in communicating effectively with our diverse customer base. This role offers the unique opportunity to work remotely from Morocco, enjoying the flexibility and autonomy that comes with it, while being part of a cohesive and supportive team. Key Responsibilities Delivering exceptional customer and technical support via various channels including calls, emails, and chats, ensuring timely and effective resolution of customer inquiries and issues. Gathering and analyzing required technical information to resolve complex cases, demonstrating a proactive and independent approach to problem-solving. Collaborating with cross-functional teams to ensure seamless support and to meet team KPIs, fostering a spirit of teamwork and mutual support. Ensuring customer satisfaction through high-quality support, maintaining confidentiality and securely handling customers' sensitive information. Contributing to the continuous improvement of our support processes and services, suggesting innovations and enhancements based on customer feedback and market trends. Essential Qualifications To succeed in this role, you will need: Native-level German and English C1 proficiency, enabling effective communication with our global customer base. The ability to work collaboratively in a team, with a strong emphasis on teamwork, adaptability, and open communication. An independent and proactive approach to work, with the ability to manage your time effectively in a remote setting and meet deadlines. A personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload), ensuring you have the necessary tools to perform your duties efficiently. Preferred Qualifications While not mandatory, the following qualifications will be considered a plus: Experience in customer support, particularly in a tech-related field, which will help you hit the ground running and contribute to the team's success. Familiarity with CRM systems, which will enhance your ability to manage customer interactions and data effectively. Benefits and Perks at blithequark At blithequark, we believe in rewarding our team members with a comprehensive package of benefits and perks, including: A flexible schedule, allowing you to work from Friday to Sunday, along with two flexible days during the week (9 AM–5 PM, CET), providing a healthy work-life balance. The opportunity to work fully remotely from Morocco, offering the freedom to manage your workspace as you see fit. An inclusive international environment, where diversity is celebrated and everyone feels valued and supported. Competitive compensation in USD, reflecting your skills and experience. Good bonuses for referring friends, recognizing the importance of your professional network. Paid intensive training and probation period, ensuring you're well-equipped to excel in your role. A strong focus on work-life balance, because we believe that happy team members are the key to our success. Responsive management that is genuinely interested in your growth and long-lasting cooperation, providing mentorship and opportunities for professional development. A nurturing environment for self-development, where your career aspirations are supported and encouraged. Who We Are blithequark is a leading Support-as-a-Service company dedicated to providing secure, technical, customer support, and CX services to tech companies worldwide. With operations in over 30 countries and support for more than 60 languages, we are a truly global entity. Since our inception, we have prioritized the well-being and growth of our team members, treating them with the same care and respect that we offer to our clients. Our mission is to create a wholesome, positive experience for everyone involved, fostering an environment of unlimited care and individual approach. Career Growth Opportunities At blithequark, we are committed to the continuous growth and development of our team members. We believe in providing opportunities for learning, training, and career advancement, recognizing that our team's success is the backbone of our organization. Whether you're looking to enhance your skills in customer support, explore leadership roles, or transition into specialized areas like technical support or CX, we offer the platform and resources to help you achieve your career goals. Work Environment and Company Culture Our work environment is built on the principles of inclusivity, respect, and open communication. We welcome individuals from diverse backgrounds and experiences, believing that this diversity enriches our team and enhances our ability to serve our global client base. At blithequark, you will find a supportive community that values your contributions, encourages your growth, and celebrates your successes. Compensation, Perks, and Benefits We offer a competitive compensation package that reflects your skills, experience, and contributions to the team. Our perks and benefits are designed to support your well-being, recognize your hard work, and provide opportunities for personal and professional growth. From flexible working hours to professional development opportunities, we are committed to ensuring that our team members feel valued and supported every step of the way. Conclusion If you're a motivated and customer-focused individual looking for a challenging and rewarding role in a dynamic and multicultural environment, we invite you to join blithequark as a Customer Support Consultant. With your native German and English C1 proficiency, you will be instrumental in delivering exceptional support to our clients. Apply now and take the first step towards an exciting career journey with a company that truly values its team members and is dedicated to making a difference in the world of tech. Ready to unlock your potential and thrive in a role that offers flexibility, growth, and a sense of community? Send your CV in English, highlighting your outstanding skills and experience, and let's embark on this journey together. Apply for this job