Experienced Office Assistant and Customer Care Representative for Swimming Pool Service Industry – Flexible Work Schedule and Career Growth Opportunities

Welcome to arenaflex: A Leader in Swimming Pool Service arenaflex is at the forefront of the swimming pool service industry, renowned for its exceptional customer service and commitment to excellence. As a premier service provider, we are dedicated to delivering top-notch solutions to our clients, ensuring their swimming pools are always in pristine condition. Our team of experts is passionate about what they do, and we are now seeking an experienced Office Assistant and Customer Care Representative to join our award-winning team. Why Join arenaflex? At arenaflex, we offer a unique blend of flexibility, growth opportunities, and competitive compensation. As an Office Assistant and Customer Care Representative, you will have the option to work from home, enjoying a flexible work schedule that suits your needs. You will be part of a dynamic team that prioritizes customer satisfaction, and your contributions will be valued and recognized. Our commitment to excellence has earned us a strong reputation in the industry, and we are proud to be America's largest swimming pool service company. Benefits of Working with arenaflex Flexible work schedule, including the option to work from home Competitive compensation based on experience Opportunity to join an award-winning team with a strong reputation for customer service Access to free uniforms Potential for career growth and advancement within the organization Job Responsibilities As an Office Assistant and Customer Care Representative at arenaflex, your primary responsibilities will include: Providing office communications support by answering calls, forwarding messages, and confirming customer work orders Interacting with customers daily to address appointments, service issues, billing inquiries, and other concerns Conducting customer satisfaction surveys and courtesy calls to ensure our clients are satisfied with our services Tracking customer information and maintaining records in our Customer Relationship Management System Scheduling and delegating work orders to field staff, updating and monitoring schedules as needed Executing daily accounting and bookkeeping tasks, including billing, receivables, and payables Managing office supplies and addressing office-related malfunctions or requests Essential Qualifications To be successful in this role, you will need: A college degree preferred or equivalent business experience 3+ years of experience in the service industry, with a focus on back-office activities Proficiency in computer literacy, including Microsoft Office Suite and QuickBooks Strong organizational, planning, and time-management skills Excellent verbal and written communication skills Critical thinking and attention to detail Preferred Qualifications While not essential, the following qualifications will give you a competitive edge: Knowledge of the swimming pool industry Experience with customer relationship software, such as Salesforce or HubSpot Career Growth and Development At arenaflex, we are committed to the growth and development of our team members. As an Office Assistant and Customer Care Representative, you will have access to training and development opportunities, enabling you to enhance your skills and advance your career. Our goal is to foster a culture of continuous learning, innovation, and excellence, and we encourage our team members to take ownership of their professional development. Work Environment and Company Culture arenaflex is dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in fostering a culture of respect, empathy, and open communication, where everyone feels valued and supported. Our team is passionate about delivering exceptional customer service, and we strive to make a positive impact in our community. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a salary based on experience, access to free uniforms, and opportunities for career growth and advancement. We also provide a range of perks and benefits, including a flexible work schedule, recognition and reward programs, and a comprehensive training and development program. How to Apply If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex. Conclusion arenaflex is a dynamic and growing company that offers a unique blend of flexibility, growth opportunities, and competitive compensation. As an Office Assistant and Customer Care Representative, you will play a critical role in delivering exceptional customer service and supporting the success of our team. If you are looking for a challenging and rewarding career opportunity with a leader in the swimming pool service industry, we encourage you to apply for this exciting role. Join our team and become part of a company that is dedicated to excellence, innovation, and customer satisfaction. Apply for this job