**Experienced Office Assistant & Customer Care Professional – Join arenaflex's Award-Winning Team**

At arenaflex, we're not just a premier swimming pool service company – we're a team of passionate professionals dedicated to delivering exceptional customer experiences and unparalleled service. As a key member of our team, you'll have the opportunity to work in a dynamic environment that values flexibility, growth, and customer satisfaction. If you're a motivated and organized individual with a passion for delivering top-notch customer care, we want to hear from you! **Why Join arenaflex?** - **Flexible Work Schedule**: Enjoy the freedom to work from home or in our office, with a flexible schedule that suits your needs. - **Join America's Largest and Premier Swimming Pool Service Company**: Be part of a team that's setting the standard for excellence in the industry. - **Competitive Compensation**: Receive a competitive salary based on your experience and qualifications. - **Award-Winning Team**: Join a team that's consistently recognized for its exceptional customer service and commitment to excellence. - **Free Uniforms**: Enjoy the convenience of free uniforms, so you can focus on what matters most – delivering outstanding service. - **Career Growth Opportunities**: Take advantage of opportunities for advancement and professional growth within our organization. **What to Expect (Job Responsibilities)** As an Office Assistant & Customer Care Professional at arenaflex, you'll be responsible for: - **Providing Office Communications Support**: Answer calls, forward messages, and confirm customer work orders with ease and efficiency. - **Interacting with Customers Daily**: Address appointments, service issues, billing inquiries, and more, ensuring that every customer interaction is a positive one. - **Conducting Customer Satisfaction Surveys and Courtesy Calls**: Gather valuable feedback and insights to help us continuously improve our services. - **Tracking Customer Information and Maintaining Records**: Stay organized and up-to-date with customer information, using our Customer Relationship Management System. - **Scheduling and Delegating Work Orders**: Efficiently schedule and delegate work orders to our field staff, ensuring that every customer receives the best possible service. - **Executing Daily Accounting and Bookkeeping Tasks**: Manage billing, receivables, and payables with accuracy and attention to detail. - **Managing Office Supplies and Addressing Office-Related Malfunctions**: Keep our office running smoothly, from supplies to equipment. **What is Required (Qualifications)** To succeed in this role, you'll need: - **College Degree or Equivalent Business Experience**: A degree in a related field or equivalent experience in the service industry. - **3+ Years of Experience in the Service Industry**: A proven track record of success in a back-office role, with a focus on customer service and administration. - **Computer Literacy**: Proficiency in Microsoft Office Suite and QuickBooks, with the ability to learn new software and systems quickly. - **Strong Organizational, Planning, and Time-Management Skills**: The ability to prioritize tasks, manage multiple projects, and meet deadlines. - **Excellent Verbal and Written Communication Skills**: The ability to communicate effectively with customers, colleagues, and management. - **Critical Thinking and Attention to Detail**: The ability to analyze situations, make sound decisions, and maintain accuracy in all aspects of your work. **How to Stand Out (Preferred Qualifications)** If you have: - **Knowledge of the Swimming Pool Industry**: A passion for the industry and a deep understanding of its unique challenges and opportunities. - **Experience with Customer Relationship Software**: Familiarity with software like Salesforce or HubSpot, with the ability to leverage its features to drive customer satisfaction and loyalty. **Work Environment and Company Culture** At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences, and we're always looking for ways to improve and grow. As an Office Assistant & Customer Care Professional, you'll be part of a dynamic team that values: - **Flexibility and Work-Life Balance**: We believe in giving you the freedom to manage your work and personal life, so you can achieve a better balance. - **Professional Growth and Development**: We're committed to helping you grow and develop your skills, with opportunities for training, mentorship, and advancement. - **Collaboration and Teamwork**: We believe that teamwork is essential to delivering exceptional customer experiences, and we encourage collaboration and open communication throughout our organization. **Compensation, Perks, and Benefits** As an Office Assistant & Customer Care Professional at arenaflex, you'll enjoy a competitive salary, plus: - **Free Uniforms**: We provide free uniforms, so you can focus on delivering outstanding service. - **Flexible Work Schedule**: Enjoy the freedom to work from home or in our office, with a flexible schedule that suits your needs. - **Opportunities for Career Growth and Advancement**: Take advantage of opportunities for professional growth and advancement within our organization. - **Awards and Recognition**: Join a team that's consistently recognized for its exceptional customer service and commitment to excellence. **How to Apply** If you're a motivated and organized individual with a passion for delivering top-notch customer care, we want to hear from you! Apply now to join arenaflex's award-winning team and take the first step towards a rewarding and challenging career in the swimming pool service industry. Apply Job! Apply for this job