**Experienced Omni-Channel Customer Engagement Strategist – Digital Health Solutions for Healthcare Brands**
Are you a forward-thinking professional with a passion for driving innovative digital health strategies that transform the patient experience? Do you have a proven track record of developing and executing successful multi-channel engagement campaigns that deliver measurable results? If so, we invite you to join blithequark as an Omni-Channel Customer Engagement Strategist, where you will play a pivotal role in shaping the future of healthcare marketing. **About blithequark** At blithequark, we are a dynamic and forward-thinking organization dedicated to revolutionizing the healthcare industry through cutting-edge digital solutions. Our team of experts is committed to delivering innovative, patient-centric strategies that drive meaningful engagement and improve health outcomes. As an Omni-Channel Customer Engagement Strategist, you will be part of a collaborative and supportive environment that fosters creativity, growth, and professional development. **Key Responsibilities** As an Omni-Channel Customer Engagement Strategist at blithequark, you will be responsible for developing and executing comprehensive digital health strategies that drive engagement and loyalty across multiple channels. Your key responsibilities will include: * Developing Omni-channel or digital health strategies for Health brands, leveraging your expertise in digital and multi-channel engagement in Healthcare * Providing counsel on the measurement and optimization of digital programs, ensuring data-driven decision-making and continuous improvement * Conducting digital landscape assessments to identify opportunities for growth and innovation * Developing customer journeys that map the patient experience across multiple touchpoints * Creating data-driven customer profiles that inform targeted engagement strategies * Designing integrated multi-channel strategies that engage patients, providers, and payers * Developing digital strategies that drive engagement, conversion, and loyalty * Creating points-of-view and recommendations surrounding emerging channels and technologies * Developing measurement plans and integrated reports that track performance and inform optimization * Analyzing performance data and making improvement recommendations to drive continuous growth and improvement * Recommending and managing tests and optimization actions to drive measurable results * Staying abreast of emerging digital trends and technologies to ensure blithequark remains at the forefront of innovation **Requirements** To succeed as an Omni-Channel Customer Engagement Strategist at blithequark, you will need to possess the following qualifications and skills: * Strong analytical thinking and problem-solving skills, with the ability to interpret complex data and drive informed decision-making * Deep subject matter expertise surrounding digital and multi-channel engagement in Healthcare, with a proven track record of developing and executing successful strategies * Thought leadership and strong service orientation, with the ability to engage clients and drive projects forward * Established experience in a Lead Strategist role at an agency, consulting firm, or client, with a proven track record of conceiving and guiding strategies that make a measurable impact * Demonstrated subject matter expertise surrounding digital and multi-channel engagement in Health or planning digital health solutions * Experience working with cross-channel data and analytical tools, with the ability to interpret and analyze digital performance data * Ability to develop measurement plans and design actionable reports that drive informed decision-making * Strong client consultation skills, with the ability to guide a strategic discussion and drive engagement * Analytical thinker with strong organizational skills, with the ability to manage multiple projects and priorities * Strong understanding of the strategic marketing process, with the ability to develop and execute comprehensive marketing plans * Solid academic credentials, with an MBA or equivalent advanced degree preferred but not required **Benefits** As an Omni-Channel Customer Engagement Strategist at blithequark, you will enjoy a comprehensive benefits package that includes: * Competitive salary and bonus structure * Comprehensive health insurance and wellness programs * Generous paid time off and flexible work arrangements * Professional development opportunities, including training, mentorship, and conference attendance * Collaborative and supportive work environment, with opportunities to work with a diverse and talented team * Access to cutting-edge technology and tools, with opportunities to stay ahead of the curve in digital innovation * Recognition and rewards for outstanding performance and contributions to the organization **How to Apply** If you are a forward-thinking professional with a passion for driving innovative digital health strategies, we invite you to apply for the Omni-Channel Customer Engagement Strategist role at blithequark. Please submit your resume, cover letter, and portfolio to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our mission to revolutionize the healthcare industry through cutting-edge digital solutions. Apply for this job