Experienced Online Chat Marketing Specialist – Digital Customer Engagement and Strategy Development

Introduction to arenaflex arenaflex is a leading financial institution, proudly standing as one of the largest banks in the United States. With an extensive network of over 1,200 branches and approximately 3,200 ATMs spanning across 11 states, we are committed to providing exceptional banking services to our customers. At arenaflex, we value diversity and equality, fostering an inclusive work environment where everyone has the opportunity to thrive. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, ensuring that all employees feel valued and respected. Job Overview We are seeking an experienced Online Chat Marketing Specialist to join our team. As a key member of our digital marketing team, you will be responsible for developing and executing online chat and customer engagement strategies, managing vendor relationships, and analyzing metrics to optimize our online chat service program. If you have a passion for digital marketing, excellent analytical skills, and a strong understanding of customer experience design, we encourage you to apply for this exciting opportunity. Key Responsibilities Manage vendor relationships to ensure seamless integration of online chat services Build upon our chat roadmap and socialize a 12-18 month strategy to enhance customer engagement Develop, refine, and execute online chat and customer engagement recommendations to drive business growth Manage the monthly online chat transcript and metrics analysis to identify areas for improvement Define and build an online chat service program that exceeds customer expectations Manage chat script maintenance and compliance to ensure regulatory adherence Socialize chat program insights and results to stakeholders, providing actionable recommendations for optimization Qualifications and Skills To be successful in this role, you should have: 5-7 years of in-depth understanding of online sales and marketing tactics, online chats, customer engagement, and online customer service tactics Ability to manage multiple workstreams, build cross-functional relationships, and manage risk in a fast-paced environment Experience in customer experience design, web analytics, and A/B split testing to inform data-driven decisions A Bachelor's degree in eCommerce, Web Marketing, or a related field; an MBA is an added advantage Excellent analytical, problem-solving, and communication skills, with the ability to travel up to 25% of the time Essential Competencies In addition to the qualifications listed above, the ideal candidate will possess: Strategic thinking : Ability to develop and execute strategic plans to drive business growth Collaboration and teamwork : Experience working with cross-functional teams to achieve common goals Data analysis and interpretation : Strong analytical skills, with the ability to interpret complex data and provide actionable insights Communication and presentation : Excellent communication and presentation skills, with the ability to effectively communicate with stakeholders at all levels Career Growth and Learning Opportunities At arenaflex, we are committed to the growth and development of our employees. As an Online Chat Marketing Specialist, you will have access to: Comprehensive training and development programs to enhance your skills and knowledge Opportunities for career advancement and professional growth within the organization A collaborative and supportive work environment that fosters innovation and creativity Work Environment and Company Culture arenaflex is dedicated to creating a positive and inclusive work environment that values diversity, equality, and employee well-being. Our company culture is built on the principles of: Respect and empathy : We treat all employees with respect and empathy, fostering a culture of inclusivity and diversity Integrity and transparency : We operate with integrity and transparency, ensuring that all employees are informed and engaged Innovation and creativity : We encourage innovation and creativity, providing opportunities for employees to think outside the box and develop new solutions Compensation and Benefits arenaflex offers a competitive compensation package, including: A base salary of $85,000 - $120,000, depending on experience and qualifications A bonus of $5,000 - $10,000, based on performance and achievement of goals Relocation assistance to support your transition to our team A comprehensive benefits package, including health insurance, retirement savings, and paid time off Conclusion If you are a motivated and experienced online chat marketing professional looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. With a strong commitment to diversity, equality, and employee growth, we offer a supportive and inclusive work environment that values innovation and creativity. Join our team and take the first step towards a rewarding and challenging career in online chat marketing. To apply, please submit your application through our website. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex. Apply for this job