**Experienced Online Chat Representative – Member Support and Financial Solutions Expert**

At arenaflex, we're dedicated to fostering a culture of community and financial empowerment. As a leading financial institution, we believe that people are far more than just their credit score. Our mission is to provide a warm, family environment while offering tools to make managing finances hassle-free. Our members truly make a difference: their deposits fund other member loans, and those loans help to keep both our rates and fees low. Every dollar of profit arenaflex makes is reinvested into the credit union and the community. arenaflex's foundation is built on local people making an impact on the lives of individuals and our community. We are people helping people. **Job Summary:** We're seeking an experienced Online Chat Representative to join our growing team at arenaflex. As a key member of our Member Contact Center, you will be responsible for providing exceptional member service via phone, email, and online chat from a non-member facing call center environment. Your primary goal will be to respond to member financial inquiries, uncover opportunities, and recommend appropriate financial solutions to help maintain the member's relationship with arenaflex. If you're passionate about delivering outstanding customer service and have a desire to make a positive impact on our members' lives, we encourage you to apply for this exciting opportunity. **Key Responsibilities:** - Provide exceptional member service via phone, email, and online chat, responding to a wide range of financial inquiries and requests. - Utilize your knowledge of arenaflex's products and services to identify opportunities and recommend financial solutions that meet our members' needs. - Assist members with service requests and provide solutions on various financial accounts, ensuring a seamless and satisfying experience. - Collaborate with internal teams to resolve complex issues and provide comprehensive support to our members. - Stay up-to-date on arenaflex's products, services, and policies to ensure accurate and informed responses to member inquiries. - Maintain accurate records and documentation of member interactions, adhering to arenaflex's quality standards and regulatory requirements. **Essential Qualifications:** - High school diploma or equivalent required; associate's or bachelor's degree in a related field (e.g., business, finance, or customer service) preferred. - 1-2 years of experience in a customer-facing role, preferably in the financial services industry. - Excellent communication and interpersonal skills, with the ability to build rapport with members and internal stakeholders. - Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues. - Proficiency in Microsoft Office Suite and other relevant software applications. - Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines. **Preferred Qualifications:** - Experience working in a call center or customer service environment, preferably in the financial services industry. - Knowledge of arenaflex's products and services, or a willingness to learn and become familiar with our offerings. - Certification in customer service, such as Certified Customer Service Representative (CCSR) or Certified Financial Services Representative (CFSR), is a plus. - Bilingual or multilingual skills, with the ability to communicate effectively with members who speak diverse languages. **Skills and Competencies:** - Strong customer service skills, with a focus on empathy, active listening, and problem-solving. - Excellent communication and interpersonal skills, with the ability to build rapport with members and internal stakeholders. - Ability to work in a team environment, collaborating with internal teams to resolve complex issues and provide comprehensive support to our members. - Strong analytical and problem-solving skills, with the ability to think critically and resolve complex issues. - Proficiency in Microsoft Office Suite and other relevant software applications. - Ability to maintain accurate records and documentation of member interactions, adhering to arenaflex's quality standards and regulatory requirements. **Career Growth Opportunities and Learning Benefits:** - arenaflex offers a comprehensive training program, designed to equip you with the skills and knowledge needed to succeed in your role. - Opportunities for career advancement and professional growth, with a focus on developing your skills and expertise. - Access to ongoing training and development programs, including workshops, webinars, and conferences. - Collaborative and supportive work environment, with a focus on teamwork and open communication. **Work Environment and Company Culture:** - arenaflex is committed to creating a warm, family environment that fosters a sense of community and belonging. - Our Member Contact Center is a dynamic and fast-paced environment, with a focus on delivering exceptional member service. - arenaflex values diversity, equity, and inclusion, and is committed to creating a workplace that is welcoming and inclusive for all employees. - We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan and paid time off. **Compensation, Perks, and Benefits:** - Competitive salary and benefits package, including medical, dental, and vision insurance. - 401(k) retirement plan with company match. - Paid time off, including vacation, sick leave, and holidays. - Comprehensive training program and ongoing development opportunities. - Collaborative and supportive work environment, with a focus on teamwork and open communication. **How to Apply:** If you're passionate about delivering outstanding customer service and have a desire to make a positive impact on our members' lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. We look forward to hearing from you! Apply for this job