**Experienced Online Chat Support Representative – Delivering Exceptional Customer Experiences at arenaflex**

At arenaflex, we're dedicated to providing top-notch customer support to our valued clients, and we're seeking enthusiastic and skilled individuals to join our team as Online Chat Support Representatives. As a key member of our customer support team, you'll play a vital role in ensuring our customers receive exceptional service, resolving their issues efficiently, and maintaining a positive experience. **About arenaflex** arenaflex is a full-service development and property management company, renowned for its exceptional management of tax credit and HUD properties. Our team of property managers provides top-notch management services to our own portfolio as well as third-party owners. We're committed to delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team. **The Role** As an Online Chat Support Representative at arenaflex, you'll be the first point of contact for our customers, handling inquiries via email, chat, and direct messaging. Your primary responsibilities will include: * Expressing genuine empathy and concern for customers' issues, addressing them as if they were your own * Answering, evaluating, and prioritizing requests from customers with questions or experiencing problems with services or products * Identifying high-risk customer situations and escalating them appropriately without hesitation * Keeping up with multiple chats at a time * Accurately documenting all required information and chat details in the ticketing system * Responding to and resolving open issues in an appropriate time frame * Identifying trends related to systems, platforms, and/or customers and escalating them to management * Multi-tasking using multiple systems * Skillfully changing from one task to another without loss of efficiency or composure * Maintaining punctuality and attendance at all scheduled times * Typing 30 wpm with 90% accuracy or above consistently * Possessing strong messaging communication skills, active listening abilities * Working independently and utilizing resources to resolve customer issues * Having a great understanding of text and chat acronyms * Possessing excellent grammar, but also knowing when to use the lingo **Essential Qualifications** * High School Diploma or equivalent * Strong written communication skills * Previous work from home experience preferred * Understanding of contact center support metrics and ability to implement actions for improvement **Preferred Qualifications** * Previous experience in customer support or a related field * Knowledge of contact center software and systems * Experience with typing 30 wpm with 90% accuracy or above consistently **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work independently and as part of a team * Strong problem-solving and analytical skills * Ability to multitask and prioritize tasks effectively * Strong typing skills (30 wpm with 90% accuracy or above consistently) * Proficiency in using multiple systems and software * Ability to adapt to changing situations and priorities * Strong attention to detail and organizational skills **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their skills. As an Online Chat Support Representative, you'll have access to: * Comprehensive training programs to ensure you're well-prepared for the role * Ongoing coaching and feedback to help you improve your skills * Opportunities for career advancement and professional growth * Access to industry-leading software and systems * Collaborative and supportive work environment **Work Environment and Company Culture** arenaflex is a remote-friendly company, offering flexible work arrangements to ensure our employees can work from the comfort of their own homes. Our company culture is built on: * Collaboration and teamwork * Open communication and transparency * Continuous learning and professional growth * Respect and empathy for our customers and employees * A commitment to delivering exceptional customer experiences **Compensation, Perks, and Benefits** As an Online Chat Support Representative at arenaflex, you'll enjoy: * Competitive hourly rate * 100% remote work arrangement * Flexible work schedule with option to work from home * Weekly pay and performance-based monthly bonuses * Full benefits package, including health, dental, and vision insurance * Paid time off and holidays * Opportunities for professional growth and development **How to Apply** If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for the Online Chat Support Representative position at arenaflex. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. **Join our team and help us deliver exceptional customer experiences at arenaflex!** Apply for this job