Experienced Online Chat Support Representative - Delivering Exceptional Customer Experiences at blithequark

Join the blithequark Team: Revolutionizing Customer Support At blithequark, a full-service development and property management company, we're passionate about delivering outstanding customer experiences. As a leader in managing tax credit and HUD properties, we understand the importance of providing top-notch support to our clients. We're now seeking enthusiastic and dedicated individuals to join our team as Online Chat Support Representatives, playing a crucial role in shaping the future of our customer service. About Us: blithequark's Commitment to Excellence blithequark is dedicated to exceptional management of properties in our portfolio and for third-party owners. Our property managers are committed to providing the highest level of service, ensuring our customers receive the support they need. As an Online Chat Support Representative, you'll be at the forefront of this effort, handling customer inquiries via email, chat, and direct messaging, and resolving issues with professionalism and empathy. Key Responsibilities: Providing Unparalleled Customer Support Customer-Centric Approach: Express genuine empathy and concern for customers' issues, addressing them as if they were your own, to provide effective solutions and maintain our standard of exceptional service. Prioritizing Customer Requests: Answer, evaluate, and prioritize requests from customers having questions or experiencing problems with services or products, ensuring timely and appropriate responses. Identifying High-Risk Situations: Ability to identify high-risk customer situations and escalate them appropriately without hesitation, ensuring prompt resolution and maintaining customer satisfaction. Multitasking and Time Management: Keep up with multiple chats at a time, accurately document all required information and chat details in the ticketing system, and respond to and resolve open issues within an appropriate time frame. Trend Identification and Escalation: Identify trends related to systems, platforms, and/or customers and escalate them appropriately to management, contributing to continuous improvement and excellence in customer support. Technical Skills: Ability to multi-task using multiple systems, skillfully change from one task to another without loss of efficiency or composure, and type 30 wpm with 90% accuracy or above consistently. Strong Communication Skills: Possess strong messaging communication skills, active listening abilities, and a great understanding of text and chat acronyms, with excellent grammar and the ability to adapt to different communication styles. Independence and Resourcefulness: Ability to work independently and utilize resources to resolve customer issues, demonstrating initiative and a proactive approach to problem-solving. Punctuality and Attendance: Be available at your desk, maintaining punctuality and attendance at all scheduled times, ensuring seamless customer support operations. Essential and Preferred Qualifications While experience is not required for this position, as we provide thorough training to ensure you're well-prepared, we do look for certain qualities and skills in our candidates. Essential Qualifications: Strong Written Communication Skills: Crucial for effectively resolving customer issues and providing exceptional service. High School Diploma or Equivalent: A fundamental educational requirement for the role. Preferred Qualifications: Previous Work from Home Experience: An advantage in adapting to our 100% remote work environment. Understanding of Contact Center Support Metrics: Ability to implement actions for improvement, contributing to the continuous enhancement of our customer support services. What We Offer: Career Growth, Flexibility, and Rewards At blithequark, we're committed to not only providing a fulfilling work environment but also to fostering career growth and offering competitive benefits. Career Growth Opportunities: As an Online Chat Support Representative, you'll have the opportunity to develop your skills in customer support, communication, and problem-solving, with potential for career advancement within the company. Flexible Work Schedule: We offer flexible scheduling options, allowing you to choose your hours with a minimum commitment of 10 hours per week, ensuring a healthy work-life balance. Compensation and Benefits: Weekly Pay: Receive your compensation on a weekly basis, providing financial stability and security. Performance-Based Monthly Bonuses: Earn bonuses based on your performance, motivating you to excel in your role. Full Benefits: Enjoy comprehensive benefits, supporting your overall well-being and job satisfaction. 100% Remote Work: Work from the comfort of your own home, with the flexibility to manage your work environment. Why Join blithequark? blithequark is more than just a company; it's a community that values its employees and customers alike. By joining our team, you'll become part of a dynamic and supportive environment that encourages growth, learning, and excellence. Our company culture is built on the principles of respect, empathy, and innovation, making it an ideal place for individuals who are passionate about delivering exceptional customer experiences. If you're looking for a role that offers challenge, opportunity, and the chance to make a real difference in customers' lives, we encourage you to apply to blithequark as an Online Chat Support Representative. Together, let's shape the future of customer support and create lasting impressions. Apply Now and Join the blithequark Team! Apply for this job