**Experienced Online Community Manager and Customer Support Specialist – US Based**

Join blithequark, a global leader in Customer Service and Community Management, as we continue to revolutionize the way businesses interact with their customers online. As a passionate and dedicated team, we're committed to helping our clients grow and have fun while doing so. With a decade of experience and a reputation as a 'fast-growth' company in the UK & US, we're proud to work with an enviable client list, including some of the world's biggest brands. **About blithequark** blithequark is a pioneering force in the customer service industry, empowering businesses to deliver human support that's built for the 21st century. Our mission is to transform traditional contact centers into cloud-based community-led initiatives, harnessing the power of social media, live chat, and email to drive customer engagement. With a focus on innovation and excellence, we're dedicated to helping our clients succeed in an ever-changing digital landscape. **The Role** We're seeking an experienced Online Community Manager and Customer Support Specialist to join our team in the United States. As a key member of our global support team, you'll be responsible for delivering exceptional online customer support and community management services to one of our high-profile clients – a leading global haircut brand. **Key Responsibilities** * Managing and responding to online customer service queries and inbound social media messages from our client accounts on a daily basis * Effectively responding to all customer support and community management tickets * Pro-actively escalating and spotting potential PR threats, and following support briefs * Collaborating with our team to ensure seamless communication and resolution of customer issues * Utilizing Zendesk, Gorgias, and Freshdesk (or similar software) to manage customer interactions and track support requests **Essential Qualifications** * Previous experience delivering online customer support and community management (at least 1 year) * Excellent written and verbal communication skills * Some experience with phone support * Superb time management and organizational skills * High accuracy and attention to detail * Ability to respond to customers in a timely manner * Proficiency in using Slack, Google Suite, Microsoft Teams, and collaboration tools **Preferred Qualifications** * Experience with copywriting and proofreading * Familiarity with social media management tools and platforms * Knowledge of customer service software and systems * Proven track record of delivering exceptional customer service in a fast-paced environment **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work independently and as part of a team * Strong problem-solving and analytical skills * High level of accuracy and attention to detail * Ability to adapt to changing priorities and deadlines * Strong customer service skills and a passion for delivering exceptional support **Career Growth Opportunities and Learning Benefits** As a member of our team, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Collaborative and dynamic work environment with a focus on innovation and excellence * Opportunities for career growth and advancement within the company * Flexible working arrangements and remote work options * Competitive compensation and benefits package **Work Environment and Company Culture** At blithequark, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our team members. Our company culture is built on the values of innovation, excellence, and customer-centricity, and we're passionate about delivering exceptional support to our clients and their customers. **Compensation and Benefits** * Monthly invoice paid within 48 hours * Standard hourly rate: from $14 * Fully remote working arrangements * Flexible scheduling to accommodate your needs and preferences **Schedule** * 8 hour shift * Day shift * Monday to Friday * Weekends as needed **Application Requirements** * Are you based in the United States? * Do you have at least 1 year of experience delivering online customer support and community management? If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we'd love to hear from you. Apply now to join our team at blithequark and be a part of our mission to revolutionize the way businesses interact with their customers online. Apply Job! Apply for this job