Experienced Onsite Customer Service Representative – Full-Time Phone Support Specialist for Pet-Parent Clients at blithequark

Introduction to blithequark and the Industry blithequark, the fastest-growing authorized pharmacy e-commerce retail business in the market today, is seeking a highly motivated and customer-focused individual to join our exceptional Veterinary Assistance team onsite in Louisville, KY. As a leader in the pet pharmacy industry, we are committed to providing an outstanding customer experience and unparalleled support to our pet-parent clients and veterinary partners. Our team members are dedicated to delivering exceptional service, handling prescription approvals for veterinary medication, and ensuring seamless communication with our clients and partners. Job Overview In this full-time onsite customer service role, you will have the opportunity to "wow" our clients and colleagues with your exceptional customer support skills, handling inbound and outbound phone calls, resolving client issues, and coordinating prescription approvals with veterinary centers. As a key member of our team, you will be responsible for providing top-notch service, ensuring timely and accurate processing of veterinary pharmacy orders, and maintaining the highest level of quality and attention to detail. Key Responsibilities: Connect directly with veterinary centers to coordinate prescription approvals, resolve client issues, and clarify order requests Analyze and troubleshoot issues to determine suitable solutions for clients and facility partners, and follow up on a case-by-case basis to resolve issues Complete data entry of prescriptions into blithequark's healthcare software Maintain an elevated level of quality through data entry and order processing of veterinary pharmacy orders Work with empathy, undivided attention, patience, sympathy, and kindness to clients and partners alike Collaborate with a willingness to learn, sharing feedback, and being open to growth and development opportunities Communicate with veterinary facilities via phone (sometimes multiple lines depending on the situation) with various subjects, primarily using our internal program and systems to investigate solutions and record facility note accounts Essential Qualifications: To be successful in this role, you will need to possess: A Bachelor's degree or equivalent Exceptional communication skills (written, verbal, and listening) Ability to multitask (e.g., chat on the phone while navigating on the computer and taking notes) Strong ownership, self-starter mentality, and attention to detail Proficiency with Microsoft Outlook High school education or equivalent Ability to obtain a Pharmacy Technician License from the Kentucky Board of Pharmacy where applicable Critical thinking skills Demonstrated ability to multitask and perform well in a fast-paced environment Flexibility to adjust to change according to the business needs of the organization Ability to maintain confidentiality and secure sensitive information Ability to pass a background check Preferred Qualifications: While not required, the following qualifications are preferred: Previous experience in customer service or a related field Knowledge of veterinary pharmacy operations and procedures Experience with healthcare software and systems Bilingual or multilingual skills Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a full-time onsite customer service representative, you will have access to: Competitive starting wages Opportunities for wage increases starting after 3 months of service Climate-controlled work environment Employee 20% Discount Program at blithequark for all your pet needs 401(k) with company matching Team-building events and company-sponsored lunch meetings Career advancement and development opportunities Insurance eligibility on the first of the month Sponsored child, adult, and pet care through Care.com Discounts on numerous items through the LifeMart Discount platform Work Environment and Company Culture At blithequark, we prioritize the well-being, health, and culture of our team members. Our onsite customer service team is a dynamic and supportive group, dedicated to providing exceptional service to our clients and partners. As a member of our team, you can expect: A collaborative and inclusive work environment Opportunities for professional growth and development A comprehensive benefits package A fun and engaging company culture Recognition and rewards for outstanding performance Compensation, Perks, and Benefits As a full-time onsite customer service representative at blithequark, you can expect a competitive compensation package, including: A starting wage of $24/hour Opportunities for wage increases and bonuses A comprehensive benefits package, including medical, dental, and vision insurance 401(k) with company matching Employee discounts and perks Paid time off and holidays Conclusion If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply for our onsite customer service representative role at blithequark. As a leader in the pet pharmacy industry, we are committed to providing exceptional service to our clients and partners, and we are seeking talented and dedicated team members to join our team. Apply today and take the first step towards a fulfilling and successful career at blithequark! Apply for this job