Experienced Operations Process Manager – Customer Experience and Store Operations Improvement Specialist – Remote Opportunity at arenaflex

Introduction to arenaflex and the Role arenaflex is a dynamic and innovative company that is revolutionizing the way businesses operate. We are committed to delivering exceptional customer experiences and driving process improvements that support the needs of our stores and field operations. As a key member of our team, the Operations Process Manager will play a critical role in managing store operations processes, driving projects focused on process improvements, and partnering with cross-functional teams to drive major process improvement initiatives. In this exciting and challenging role, you will have the opportunity to analyze complex problems, develop and implement changes that improve overall store operations processes, and manage day-to-day processes related to your areas of responsibility. You will also be responsible for creating and maintaining project work plans, managing issues and roadblocks, and responding proactively to unanticipated store needs. If you are a motivated and experienced operations professional with a passion for process improvement and customer experience, we encourage you to apply for this remote opportunity. Key Responsibilities Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field, ensuring that all stakeholders are informed and aligned. Develop and implement changes that improve overall store operations processes, adding value to the stores' bottom line and driving business growth. Manage and drive core store operations projects and/or process improvements, ensuring that all projects are delivered on time, within budget, and to the required quality standards. Manage day-to-day processes related to your areas of responsibility, creating and maintaining project work plans and ensuring that all tasks are completed efficiently and effectively. Manage issues and roadblocks that arise related to your area of responsibility, responding proactively to unanticipated store needs and ensuring that all problems are resolved quickly and effectively. Communicate effectively and build strong, effective partnerships with the field/stores and throughout arenaflex, ensuring that all stakeholders are informed and aligned. Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/business, competitive landscape, consumer data, and other relevant factors, providing actionable insights that drive business growth and improvement. Provide guidance and training specific to your area of expertise, assisting in collaborating findings from data and making verbal/written recommendations, and demonstrating proficiency and understanding of specific processes. Maintain a knowledge base regarding specific operations and processes within store operations, staying up-to-date with industry trends and best practices, and ensuring that all processes are optimized and aligned with business objectives. Responsible for the appropriate selection, terminations, performance appraisal, and professional development of support team members (Business Analysts), ensuring that all team members have the skills and knowledge required to perform their roles effectively. Direct Manager/Direct Reports In this role, you will have direct and indirect reports, typically including 2-5 Business Analysts. You will be responsible for assigning and reviewing work, providing guidance and feedback, and ensuring that all team members are working effectively and efficiently. You will also be required to persuade or influence others, both within and outside of your team, to achieve business objectives and drive process improvements. Travel Requirements This role requires overnight travel less than 10% of the time, providing you with the opportunity to work remotely and flexibly, while also allowing for occasional travel to meet with stakeholders and drive business growth. Physical Requirements Most of your time will be spent sitting in a comfortable position, with frequent opportunities to move about. On rare occasions, you may be required to move or lift light articles, but this will be infrequent and not objectionable. Working Conditions You will be working in a comfortable indoor area, with any unpleasant conditions being infrequent and not objectionable. However, you will be under constant pressure to continuously meet tight deadlines, demanding quotas, and/or regularly deal with difficult situations, requiring you to be resilient, adaptable, and able to work effectively in a fast-paced environment. Minimum Qualifications Must be eighteen years of age or older. Must be legally permitted to work in the United States. Must have a minimum of 5 years of work experience, with preferred experience in retail or process management in a related area. Must have a bachelor's degree or equivalent in a field of study related to the job, with a strong foundation in business, operations, and/or retail. Preferred Qualifications PMI certification is preferred, demonstrating your expertise and knowledge in project management and process improvement. 3 years of retail experience or process management in a related area is preferred, providing you with a strong understanding of store operations and the ability to drive process improvements. Leadership and management experience is preferred, with a strong ability to partner and communicate effectively with the field/stores and throughout arenaflex. Skills and Competencies Strong business, functional, and/or store knowledge for your area of responsibility, with a deep understanding of operations, retail, and/or field experience. Leadership and management experience, with a strong ability to partner and communicate effectively with the field/stores and throughout arenaflex. Ability to analyze complex problems, develop and implement changes, and manage day-to-day processes related to your areas of responsibility. Strong quantitative skills, such as statistics and data analysis, with the ability to prepare and deliver high-level insights and recommendations. High sense of urgency in responding to field needs, with a strong ability to work effectively in a fast-paced environment and manage multiple priorities. Strong big-picture and strategic thinking skills, with the ability to drive process improvements and optimize business operations. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to providing our employees with opportunities for growth and development, both personally and professionally. As an Operations Process Manager, you will have the opportunity to work on complex and challenging projects, develop your skills and knowledge, and advance your career in a dynamic and innovative company. You will also have access to training and development programs, mentorship, and coaching, ensuring that you have the skills and knowledge required to perform your role effectively and achieve your career goals. Work Environment and Company Culture arenaflex is a dynamic and innovative company that values diversity, inclusion, and teamwork. We are committed to creating a work environment that is collaborative, supportive, and inclusive, where all employees feel valued and empowered to contribute their best work. As an Operations Process Manager, you will be part of a talented and dedicated team, working together to drive business growth and improvement, and delivering exceptional customer experiences. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a salary, benefits, and perks that are designed to attract and retain top talent. As an Operations Process Manager, you will be eligible for a range of benefits, including health insurance, retirement savings, and paid time off, as well as opportunities for professional development and growth. We also offer a range of perks, including flexible working arrangements, remote work options, and access to cutting-edge technology and tools. Conclusion If you are a motivated and experienced operations professional with a passion for process improvement and customer experience, we encourage you to apply for this exciting and challenging role. As an Operations Process Manager at arenaflex, you will have the opportunity to work on complex and challenging projects, develop your skills and knowledge, and advance your career in a dynamic and innovative company. Don't miss out on this opportunity to join our talented and dedicated team and contribute to our mission of delivering exceptional customer experiences and driving business growth and improvement. Apply now and take the first step towards an exciting and rewarding career at arenaflex. Apply for this job