**Experienced Operations Training Systems Specialist – Customer Support**

**Join arenaflex, a global leader in entertainment and media, as we continue to push the boundaries of innovation and creativity.** Are you ready to embark on a career journey that will take you to new heights? Do you have a passion for delivering exceptional customer experiences? Look no further! arenaflex is seeking an experienced Operations Training Systems Specialist to join our team. As a key member of our Customer Support group, you will play a vital role in empowering our teams to deliver magical experiences to our guests. **About arenaflex** arenaflex is a global leader in entertainment and media, with a rich legacy of storytelling and innovation. From humble beginnings as an animation studio in the 1920s to today's superior name in media outlets, arenaflex proudly continues its tradition of making elite stories and experiences for every member of the family. With activities in over 40 countries, our representatives and cast members come together to create entertainment experiences that are both universally loved and locally relevant. **The Role** As an Operations Training Systems Specialist, you will be responsible for: * **Framework Management**: Own the planning, programming, design, and continuous updates of SCADA equipment and software frameworks. * **Information Accessibility**: Create and maintain solutions for real-time and authentic information access for end-users. * **Security Governance**: Execute and administer security efforts for the ICS framework, utilizing OpenVPN, VLAN, and CA declaration security models. * **Web and Virtual Services**: Create and maintain web and virtual services within the environment. * **Functional Support**: Collaborate closely with Teams and Support groups, promptly addressing urgent requests. * **Documentation**: Maintain accurate documentation for change management and foster standard working procedures. **Required Capabilities and Abilities** * **Experience**: At least three (3) years of significant experience in SCADA or related fields. * **Relational Skills**: Excellent verbal and written communication skills, with an emphasis on customer care. * **Technical Skills**: Essential programming, database management, and server administration skills. * **Networking Knowledge**: Understanding of TCP/IP networks with experience configuring network equipment, including switches, routers, and firewalls. * **Energy Systems Knowledge**: In-depth knowledge of energy systems, including chilled water, boiling water, compressed air, air conditioning, and lighting system controls. * **Critical Thinking**: Ability to investigate and resolve technical issues independently. * **Adaptability**: Willingness to work outside regular hours as needed to address work requests, equipment availability, and crises. * **Field Work**: Comfort working in various environments, including field conditions. **Favored Capabilities** * **Building Automation Systems**: Experience with Building I-Vu Building Automation systems. * **Programming and GUI**: Skills in programming for Building Automation Frameworks and creating graphical user interfaces (GUIs). * **Open Standards**: Familiarity with open standards like BACnet and Modbus. * **Utility SCADA Systems**: Experience with utility SCADA systems, PLCs, and Step Rationale. * **Universal Control Systems**: Experience with utility Universal Control Systems. **Education** * **Degree**: Bachelor's degree in a technical discipline or equivalent relevant experience. **Disability Accommodations** arenaflex and its affiliated organizations are Equal Opportunity Employers and welcome all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation to apply for a job or to participate in the application process, please email [Candidate Accommodations](mailto:[email protected]) with your request. **About Walt Disney World Resort** Since opening in 1971, Walt Disney World Resort has played a significant role in creating countless childhood and family memories. Today, millions of visitors from around the globe visit this enchanted place to experience a Disney vacation. Through a blend of imagination, innovation, and technology, the resort immerses visitors in classic Disney stories and new types of family entertainment. Drawing from a rich legacy of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unparalleled guest service and exceptional visitor experiences. **About The Walt Disney Company** The Walt Disney Company, along with its subsidiaries and affiliates, is a leading global family entertainment and media enterprise that encompasses three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as an animation studio in the 1920s to today's superior name in media outlets, Disney proudly continues its tradition of making elite stories and experiences for every member of the family. Disney's stories, characters, and experiences reach consumers and visitors from every corner of the globe. With activities in over 40 countries, our representatives and cast members come together to create entertainment experiences that are both universally loved and locally relevant. **Equal Employment Opportunity** Disney is an equal opportunity employer. Candidates will be considered for employment regardless of race, religion, color, sex, sexual orientation, gender identity, national origin, ancestry, age, marital status, military or veteran status, disability, genetic information, or any other protected characteristic under applicable law. Disney supports a business culture where ideas and contributions from all individuals help us grow, improve, create the best stories, and be relevant in a constantly evolving world. **Apply Now** If you are ready to join a dynamic and innovative team, apply now for the Operations Training Systems Specialist position at arenaflex. Click the link below to submit your application. 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