**Experienced Outbound Customer Service Advocate – Healthcare Solutions and Provider Support**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of millions? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? As an Outbound Customer Service Advocate at blithequark, you'll have the opportunity to join a team of dedicated professionals who are committed to helping people live healthier lives. With a diverse range of benefits and a flexible approach to work, we're looking for talented individuals who share our passion for delivering world-class customer service. **About blithequark** blithequark is a leading healthcare organization that provides access to high-quality healthcare, innovative programs, and a wide range of health solutions that help families and individuals get well, stay well, and be well. With a diverse range of products and services, we're committed to helping people live healthier lives. Our team of dedicated professionals is passionate about delivering exceptional customer experiences, and we're looking for talented individuals who share our vision. **Job Summary** As an Outbound Customer Service Advocate, you'll play a critical role in delivering education and information to our members and providers on behalf of the customer service team. You'll facilitate outbound calls to provide timely, accurate, and personalized support, and work closely with our team to ensure a successful experience for our customers. You'll also be responsible for escalating calls in the event that providers are unable to deliver solutions, and serving as the front-line support for various member and/or provider inquiries, requests, or concerns. **Key Responsibilities** * Deliver education and information to members and/or providers on behalf of the customer service team to help inform them of the latest updates or changes made to products * Facilitate outbound calls to provide providers with timely, accurate, and personalized support * Reach out to members and/or providers for educational or informational purposes to help support solutions or concerns * Escalate calls in the event that providers are unable to deliver solutions * Serve as the front-line support for various member and/or provider inquiries, requests, or concerns * Assist with sharing product awareness campaigns, policy changes, directory audits, monthly provider satisfaction surveys, and basic claims related outreach with providers * Maintain performance and quality standards based on established contact center metrics * Expand knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research (e.g., benefits eligibility) * Document information including demographics, call summaries, and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications * Remain up-to-date and adhere to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance **Essential Qualifications** * High School diploma or GED required * 1-2 years of related experience preferred * Experience in a contact center environment preferred * Vocational or technical education in addition to prior work experience may be required * May require additional on-the-job training or continuous learning education **Preferred Qualifications** * Strong communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Strong customer service skills and a passion for delivering exceptional customer experiences **Skills and Competencies** * Strong communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Strong customer service skills and a passion for delivering exceptional customer experiences * Ability to learn and adapt quickly to new products, services, and processes * Strong organizational and time management skills * Ability to work in a team environment and contribute to a positive and supportive team culture **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including on-the-job training, continuous learning education, and career advancement opportunities. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals who share our vision. **Work Environment and Company Culture** blithequark is a dynamic and fast-paced organization that values diversity, equity, and inclusion. We're committed to creating a work environment that is inclusive, supportive, and respectful of all employees. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals who share our vision. **Compensation, Perks, and Benefits** We offer a comprehensive benefits package that includes: * Competitive pay: $17.50 - $27.50 per hour * Health insurance * 401K and stock purchase plans * Tuition reimbursement * Paid time off plus holidays * Flexible approach to work with remote, hybrid, field or office work schedules * Total compensation may also include additional forms of incentives **Equal Opportunity Employer** blithequark is an equal opportunity employer that is committed to diversity, equity, and inclusion. We value the ways in which we are different, and we're committed to creating a work environment that is inclusive, supportive, and respectful of all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of millions, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Thank you for your interest in blithequark, and we look forward to hearing from you! Apply for this job