**Experienced Overnight Customer Service Representative – Remote 3rd Shift Opportunity at arenaflex**

At arenaflex, we're dedicated to providing exceptional financial services to our customers, and we're seeking a reliable and skilled Overnight Customer Service Representative to join our team. As a key member of our customer service team, you'll play a vital role in helping qualified applicants obtain loans in a timely manner while protecting our organization's credibility. **About arenaflex** arenaflex is a leading financial institution that's committed to delivering innovative and customer-centric solutions. Our team of experts is passionate about providing exceptional service, and we're always looking for talented individuals who share our vision. As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home, while still being part of a dynamic and collaborative team. **Job Summary** We're seeking an experienced Overnight Customer Service Representative to join our team on a remote basis. As a key member of our customer service team, you'll be responsible for performing approvals of consumer loans, making payment arrangements, and helping customers with any questions. You'll undertake an intermediary role between potential clients and our financial institution, providing exceptional service and ensuring that our customers receive the support they need. **Responsibilities and Duties** As an Overnight Customer Service Representative at arenaflex, you'll be responsible for: * Making outbound and receiving inbound calls to customers and potential clients * Consistently and accurately documenting all information pertaining to accounts * Using basic business math to solve problems and make informed decisions * Speaking clearly, concisely, and effectively; listening to, and understanding information and ideas as presented verbally * Maintaining a manner which shows sensitivity, tact, and professionalism when speaking to customers * Following written and/or verbal instructions * Working within the laws, rules, regulations, policies, and/or procedures * Processing card payments accurately * Performing the initial approval of potential borrowers by thoroughly examining their applications through multiple software systems * Reviewing applicants to evaluate their eligibility for loan * Following up with customers to clarify important points * Finalizing loan details and keeping customers informed in rules and obligations * Remaining up to speed regarding lending and other financial services * Creating and renewing records * Identifying customer needs, exploring all options availability to customers * Ability to work in a fast-paced, team-oriented environment, and change quickly with the needs of the company * Ability to multi-task by speaking with customers and typing notes simultaneously * Meeting monthly individual goals as set by management **Essential Qualifications** To be successful in this role, you'll need: * Excellent Customer Service skills * Exceptional verbal and written communication skills * Ability to remain calm and courteous under pressure and navigate tense situations * Proficient with technology, especially computers, software applications, and phone systems * Minimum of High school diploma/ GED * Proficient use of MS: Word, Excel, PowerPoint, Outlook * Proficient user of the Internet and cloud-based storage **Preferred Qualifications** While not required, the following qualifications would be beneficial: * Previous experience in customer service or a related field * Knowledge of financial services and regulations * Experience working in a fast-paced, team-oriented environment **Working Conditions and Physical Demands** As an Overnight Customer Service Representative at arenaflex, you'll be required to: * Sit for long periods of time, talking, listening constantly * Work a 3rd shift schedule, 11:00 pm to 7:00 am * Work from home after an initial 1-week training period (training will be 8am-5pm M-F during 1st week) **Compensation and Benefits** As a valued member of our team, you'll receive: * Competitive hourly rate of $16.50 per hour * Bonus opportunities based on individual performance * Comprehensive training and development opportunities * Flexible work arrangements, including remote work options * Opportunities for career growth and advancement **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon. Why Join arenaflex? At arenaflex, we're passionate about delivering exceptional service and creating a positive impact on our customers' lives. As a member of our team, you'll have the opportunity to: * Work with a talented and dedicated team of professionals who share your passion for delivering exceptional service * Develop your skills and knowledge through comprehensive training and development opportunities * Enjoy a flexible work arrangement, including remote work options * Participate in bonus opportunities based on individual performance * Enjoy a competitive hourly rate and comprehensive benefits package What We Offer As a valued member of our team, you'll enjoy: * Competitive hourly rate of $16.50 per hour * Bonus opportunities based on individual performance * Comprehensive training and development opportunities * Flexible work arrangements, including remote work options * Opportunities for career growth and advancement * Comprehensive benefits package, including health, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Access to cutting-edge technology and tools * Collaborative and dynamic work environment How to Apply If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Equal Employment Opportunity arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. Contact Us If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon. Apply for this job